Fast & efficient website migration

Frequently asked questions about our website migration service

• How do I migrate a website to LCN?

  Once you've purchased a hosting package with us (or if you already have one), simply visit your LCN account and put in a support ticket request for a site migration. Once we receive it, we’ll be in touch to get the ball rolling.

• How long will the migration take?

  Once we have all the relevant information, we aim to complete your migration within 48 hours (unless you have requested a particular date).

• When will you do the migration? What about downtime?

  Your migration can be performed at any time within our working hours – see the latest opening hours here.

  In the majority of cases, we can complete the migration without any downtime - as long as your old hosting provider continues to keep your site online during the migration process. Once we have uploaded your site and tested it internally, we point your domain name to our servers and hey presto, migration complete!

• Can you migrate my email accounts?

  Unfortunately not. Due to the sheer number of different email platforms available, we can’t guarantee that we can migrate your email accounts over successfully. We would recommend re-creating your email addresses through your account and our support team can then help you get them set up on your devices.

• What information do I need to provide?

  We’ll need things like your domain name, current hosting provider name, as well as usernames and passwords. Don’t worry – any sensitive information you give to us is in the strictest confidence and your data and passwords are never shared or kept on record. We’ll let you know what information we need when you get in touch.

• What hosting providers do you migrate from?

  Pretty much all of them. Our migration experts are familiar with most hosting providers out there. Even if you’re moving from a host we haven’t heard of, you can bet our team will have no problems moving your site across.

• Can you migrate more than one site for me?

  Our website migration services have no limit on the number of sites we’ll move across. However, you will need to ensure your new Web Hosting or WordPress Hosting package can host the number of websites you have. We offer a Multisite Web Hosting package that can host an unlimited number of websites, a Business Web Hosting package that hosts up to 5 websites and a Professional WordPress package that hosts up to 5 websites. We can handle multiple migrations in those cases.

• What if I change my mind, or you cannot accommodate my site?

  If you change your mind or we can’t accommodate your site, then you will be refunded in full! You also have a 30-day money back guarantee on our hosting packages, so if you’re not happy for whatever reason after moving your site to us, we will refund you in full should you choose to leave.