General Terms & Conditions

Schedules

Schedule A

1. Domain Name Services
   1. Due to the nature of Domain Names, various third parties such as Registries and governing bodies such as ICANN may impose their own terms and conditions. The directory of where to find the applicable Registry rules and regulations governing the domain name you have purchased is available online here: https://www.iana.org/domains/root/db.
   2. You acknowledge that you may also be bound by additional third party terms depending on the type of domain registration you have ordered. All relevant third party terms in relation to the registration of your Domain Name form part of these Terms, you agree to be bound by them as well as these terms included herein. In the event that this Agreement, or Terms is inconsistent with any provision of the third party terms, the third party terms will prevail.
   3. By submitting the order to us, you agree to be bound by any such policies, rules and/or other terms and conditions and to fully and effectively indemnify us in respect of all losses, costs, expenses or liability suffered or incurred by us as a result of, or arising out of any breach of these policies, rules and/or other terms and conditions.
   4. It is your responsibility to familiarise yourself with the policies, rules and other terms and conditions of the Registry/Registrar and for ensuring that you have complied with the registration criteria and obtained all consents and authorisations necessary in respect of the registration or transfer of the Domain Name. Registration criteria for each Domain Name are also displayed on the Domain Name search results page, https://www.lcn.com/domain-names.
   5. Should additional information or documentation be required to complete the registration, the onus is on you before applying for such a Domain Name to ensure that you can provide the required supporting documentation to substantiate your claim on or entitlement to the domain.
      1. For all UK domain name registrations (me.uk, org.uk, uk, co.uk) you are also entering into an agreement with Nominet UK, who administer the .uk namespace. Their terms and conditions can be found at https://www.nominet.uk/resources/policy/policies-rules/.
      2. For .EU domain name registrations you are also entering into an agreement with EURid, who administer the .eu namespace. Their terms and conditions can be found at https://eurid.eu/media/filer_public/f4/36/f4366fa9-186a-4674-9887-e525983c1c0b/terms_and_conditions_en.pdf and https://eurid.eu/en/other-infomation/document-repository/
      3. For .COM, .NET, .ORG, .INFO, .ME, .MOBI, .BIZ, .TEL domain name registrations you are also entering into an agreement with Register S.p.A., a registrar accredited by the Internet Cooperation for Assigned Names and Numbers ("ICANN") to directly register global domain names. View the registration service terms and conditions.
      4. For .UK.COM domain name registrations you are also entering into an agreement with CentralNic. View their terms and conditions https://www.centralnic.com/support/terms/domains.
      5. For all other domain name registrations, you are also entering into an agreement with Tucows Domains Inc. ("Tucows"). Their terms and conditions can be found at http://opensrs.com/docs/contracts/exhibita.htm
      6. For all gTLD domain names view your Registrant Rights and Responsibilities as defined by ICANN.
2. Domain Name Registration and Renewals
   1. We make no warranty or representation of any kind in relation to the likelihood or otherwise of a particular domain name application being successful because domain name registries retain the right at their discretion to register or refuse to register a domain name applied for by us on your behalf.
   2. You recognise and accept that we reserve the right to reject any request by you to register any particular domain name or to discontinue processing such a request if we consider such application might expose us to but limited to legal or other proceedings. If the order has been processed and you have paid our charges they will be refunded.
   3. The extent of our service in relation to the registration of domain names is:
      1. to forward your application to the appropriate registry / registrar;
      2. to provide administrative support in securing the registration
   4. You warrant to us that:
      1. all information you provide to us is true and correct, and that any additions or alterations thereto in the future will also be true and correct;
      2. you will promptly correct and update this information within seven (7) days of any change during the term of the registration to ensure it remains valid. In the event you fail to update information or wilfully fail to provide the updated information within seven (7) days to us or fail to respond for more than fifteen (15) days to requests by us in relation to the accuracy of the details associated with the registration, then this may result in the suspension or cancellation of this registration.
      3. you have the legal right to apply for and use the domain name(s) as a website and/or email address; and
      4. the domain name(s) and its use as a website and/or email address does not and will not infringe the Intellectual Property Rights or any other rights of a third party.
   5. You acknowledge that these obligations to provide current, accurate and complete information is a material element of these terms, and we reserve the right to deny, cancel, terminate, suspend, lock, or transfer any registration or reservation if we determine, in our sole discretion, that the information is inaccurate.
   6. You acknowledge that the application process, registration and subsequent use of any domain name will be subject to the rules and policies from time to time of the relevant registry, governing bodies and enforcement authorities, and you agree to abide by all such rules and policies. Accordingly, you undertake to read those rules and policies before applying for a domain name (copies are generally available from the relevant registry's website and are available from us by email on request).
   7. You acknowledge and agree that in the event of a material change being required in respect of a Domain Name for any reason, any responsibility and liability for such material changes shall be borne solely by you.
   8. You shall be responsible for visiting our website on completion of a domain name registration in order to verify that the domain name has been registered correctly and for notifying us immediately if there is any error.
   9. You are advised not to take any action in respect of a requested domain name until you have carried out your obligations under Clause 2.1e above and satisfied yourself that such domain name has been correctly registered.
   10. For the avoidance of doubt and in addition to the provisions of Clause 2.1e, 2.1f and 2.1 g above, in no circumstances will we be liable to you for any loss of profit, business or anticipated savings suffered by you on account of a failure to obtain, inaccuracy of, or loss of a domain name;
   11. If your application for a particular domain name is rejected, we will return to you any Fees received in respect of that application.
   12. You agree and acknowledge that we will make registration information provided by you in relation to the requested domain, as stated in the order, available to ICANN, Nominet or any other appropriate registration authority, the registry administrators, and other third parties as applicable laws may require or permit including the police or other enforcement authority.
   13. You further acknowledge that we may make publicly available, or directly available to third party vendors, some, or all, of the domain name registration information provided, for purposes of inspection (such as through the WHOIS service) or other purposes as required or permitted by ICANN, Nominet and applicable law.
   14. You consent to any and all such disclosures as stated in Clauses 2.1 k and 2.1 l above, whether during or after the term of registration of the requested domain. You irrevocably waive any and all claims and causes of action arising from such disclosure or use of the domain name registration information by us.
   15. The relevant domain name registry will include the names of you and the administrative contact and other details relating to them. This information (if it refers to individuals) is 'personal data' for the purposes of Data Protection Laws and Regulations. For .EU domain names changes to this data once it has been entered into the EURid registry will incur an administration fee.
   16. You agree that we may be registered as the Administrative Contact for all Domain Names registered for you or held on your behalf. We may register a contact email for domains.
   17. You agree to ensure that all domains registered through our service will not be used for any unlawful purpose, will not be registered in bad faith, or otherwise be considered an abusive registration under the Registry, ICANN or relevant dispute policies and procedures, and will not infringe on the legal rights (including but not limited to intellectual property rights) of any third person. All domains registered via LCN must also adhere to our Acceptable Use Policy.
   18. We expressly reserve the right to deny, reject, cancel, delete or transfer any registration or transaction, or place any Domain Name(s) or other transactions or Registry lock, hold or similar status, that we deem necessary, in our sole discretion:
       1. To protect the integrity and stability of our systems;
       2. To comply with applicable laws, government rules or requirements, requests of law enforcement, or any dispute resolution process;
       3. To avoid any liability, civil or criminal, on our part, as well as our affiliates, subsidiaries, officers, directors, and employees;
       4. For violations of these Terms; or
       5. To correct mistakes made by us or our third party providers in connection with a Domain Name registration. We also reserve the right to place a Domain Name on Registry hold, lock or similar status during the resolution of a dispute.
   19. The disbursements and our charges represent the initial costs for the registration of a Domain Name and you acknowledge that continued use of a Domain Name may expose you to additional charges payable to the local Domain Name Registry/Registrar, for example on renewal. You are liable for any such charges. The charges and disbursements charged to you will remain fixed for the initial term of the Contract (such as twelve (12) months or twenty- four (24) months as applicable or notified to you). You will be given at least four (4) weeks' notice of changes for the renewal term.
   20. It is your sole responsibility to ensure that all of your registered Domain Names are renewed prior to their expiration dates. Once the Domain Name expires, all associated services will be deactivated (hosting, email etc.) and it will be removed from your account. You can still contact us to confirm after this point whether the domain name is available to renew. You accept and recognise that once a Domain Name expires, you lose all rights on it.
   21. gTLDs renewed after the expiration date that have entered into the renewal status RGP are subject to additional fees from the Registry. The status of your Domain Name can be checked by doing a WHOIS lookup. You accept that we may place the domain name under the RGP status shortly after the Expiration Period. In such cases, you will have the possibility to renew the Domain Name by paying all the applicable fees and any past-due renewal fees. If the Domain Name is not renewed by you during the RGP, the Domain Name will be deleted at the Registry and can be registered by anyone;
   22. A Domain Name, once registered, will fall due for renewal at the date specified by the Registry, this may not be in line with the initial registration date. It is your responsibility to monitor the renewal dates of your Domain Names and ensure we receive payment by the date it is due. You may advise us through one of our representatives or via your Account that you do not wish us to send you reminders of renewal dates in which case we shall have no liability to you if you fail to renew.
   23. Unless you have notified us that you do not wish us to send you reminders of renewal date our sole obligation in relation to the renewal of Domain Names is to issue one reminder to you at your last notified email address about the renewal date of the relevant Domain Name. This obligation will lapse if your registration of the domain name lapses or terminates for any reason. We will not be liable in respect of the non-renewal of a Domain Name if, having sent you a renewal notice, we do not receive notice of renewal and the applicable payment, or if you fail to notify us of a change of contact details.
   24. At the end of the expiration period, you formally accept that we reserve the right, at our own discretion, to either:
       1. Transfer the property of the expired domain to its own name or to the name of any of our group companies and to renew the domain to its own name. You hereby accept that we or a company in our Group will then become the Registrant of such domain name and have all the corresponding rights. Only in that case, will you have the possibility to get the domain name back up to ninety (90) days after the expiry date of the domain name, by paying all the applicable fees. We will then transfer the property of the domain back to you. After the end of the ninety (90) day period, if you don't exercise the rights under this provision, you will be deemed to have abandoned the Domain Name services, and to relinquish all interests and use of the Domain Name services; or
       2. Renew the expired domain name at our costs, keeping the Registrant data unchanged, and following your express approval. In such case, all the Services associated to the Domain Name will be deactivated (Hosting, Email etc.) and a courtesy page containing advertisements will appear. You accept and recognise that you will not be provided any kind of remuneration in relation with the courtesy pages. You will remain the registrant of the Domain Name, and you will be able to get the Domain Name back and recreate the associated services by ordering the Domain Name and the services at the price and under the contractual conditions applicable at the time of your orders; or
       3. To delete the domain at the Registry. In such cases, the domain will be released and can be registered by anyone. We decline any and all liability in case the domain name is registered by any third-party. You remain solely responsible for the non-renewal of the domain name before the expiry date and for any consequences that may arise.
       4. You formally accept that it is our exclusive decision to opt for one or another of the options listed above. You have no right whatsoever on such options and waives any right of contestation or claim in that respect.
       5. For ccTLDs, the domain name expiration process will follow the relevant Registry regulations and processes. You accept and recognise that once a ccTLD expires, you lose all rights on the Domain Name.
3. Domain Transfer
   1. Where a domain is transferred to us, it is your responsibility to ensure you have an account with us and you have followed our transfer-in process in order for us to be able to accept and complete the domain transfer on your behalf. We cannot be held responsible for any Domain Name(s) that is/are rejected when you have not completed the transfer in process through your account with us. If at any time the Domain Name needs to be removed from the account created and placed in another account with us (i.e. a reseller's account) then we will require authorisation from the legal registrant for the Domain Name for this to occur.
   2. Where the transfer of any domain name has to be effected by your new provider, then, subject to your compliance with the terms of this agreement, we will co-operate with the new provider to allow the transfer to take place. The costs of transferring a domain in/out of LCN can be found at Domain Pricing.
   3. We will not transfer a domain name until all Fees attributable to the domain name services which are due have been paid by you to us.
   4. On receipt of a transfer request, we will use our reasonable endeavours to process the transfer request, but will not be responsible for any delay in effecting such transfer due to acts or omissions of your current provider or new provider (as applicable) or the registry/registrar.
   5. When requesting the transfer of a gTLD domain name to us, you acknowledge that:
      1. The domain name has been unlocked (if applicable) and the current provider is aware of, and willing to approve, the outbound transfer.
      2. Submission of a domain name transfer request to us does not guarantee that the transfer will be successful.
      3. Until such time as you receive a transfer completion notice issued by us, management of the domain name(s) being transferred remains your sole responsibility. This includes meeting renewal deadlines and paying any amounts owed to the existing provider.
      4. If, after 60 days, we have been unable to transfer the domain name, the transfer will be deemed to have failed. Any applicable transfer Fee will be refunded. You will need to re-raise the transfer for it to continue.
   6. You acknowledge that all inbound and outbound transfers of gTLDs are subject to the transfer policies set out by ICANN which can be found here: https://www.icann.org/en/transfers.
   7. For the avoidance of doubt, any free services that we have provided to you in relation to your domain name (e.g. web and email forwarding, domain parking, DNS) will come to an end once any such transfer out has been completed.
   8. You agree that we may, at any time and without notice, change the domain name Registrar or other supplier with which/whom we manage your domain name(s). To do so may require us to perform a "Registrar Transfer". In which case, you authorise us to act on your behalf in this regard and transfer the Domain Name(s) to our chosen supplier. You agree that should any transfer authorisation emails be required, this will be dealt with by us as the authorised Administrative Contact for the Domain Name(s). We will endeavour to perform such transfers in a transparent manner, with no service disruption or the loss of any domain management facilities previously available to you. You acknowledge that by us performing a Registrar Transfer, the Domain Name(s) may be blocked from transferring to any other domain name registrar for a period of sixty (60) days from the date the transfer is completed.
4. Domain Parking
   1. You accept and agree that LCN will publish courtesy pages containing advertisements on your Domain Name as a holding page if you have not posted web content on your Domain Name; you are free to disable the courtesy page at your sole discretion.
   2. During the expiration period we may publish courtesy pages containing advertisements on your Domain Name.
   3. You accept and recognise that you will not be provided with any kind of remuneration in relation with the courtesy pages.
5. Domain Dispute Resolution
   1. Your use of a domain name once registered may be challenged by a third party; if so, or if any other dispute arises the procedures laid down by the relevant registry will apply and these may include the suspension or revocation of your application for a domain name or the registration of a domain name allocated to you to a third party and we will have no responsibility or involvement in relation thereto.
   2. You acknowledge that, should any disputes arise out of the registration of any domain name(s), we are acting under instruction by you and therefore you shall resolve any disputes in accordance with the respective naming authority's dispute resolution policies which include but are not limited to the following:
      1. .UK domains - https://www.nominet.uk/domain-support/uk-domain-disputes/
      2. gTLDs - http://www.icann.org/en/udrp/udrp.htm
      3. .EU - http://eu.adr.eu/
      4. .UK.COM - https://www.centralnic.com/support/dispute
   3. If we become aware of any dispute with any other person or business or organisation regarding any of your Domain Name(s), we may, at our sole discretion, and without notice or liability to you, cease any further use or service of such Domain Names including, without limitation, deleting or suspending them from our computer systems, and/or making appropriate representations or providing information to any relevant authority or interested party.
6. Limitation of liability
   1. We, and our affiliates and service providers, shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of, inability to use, or reliance upon a Domain Name. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if we, or our affiliates and services providers, knew or should have known of the possibility of such damages. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions the Registrys’ liability, and the liability of the Registrys’ affiliates and service providers, shall be limited. Please refer to our Terms and Conditions which set out our liability to you.

Schedule B

Terms and Conditions for the provision of Email Services and WebMail Services.

1. Mailbox
   1. Each mailbox has a storage quota. This maybe by reference to the number of emails held, the size of attachments, or other methods we may specify. This is in place to protect your account and other accounts from potentially large volumes of email sent to a single address that could materially affect the email system server. Additional storage can be purchased through your Account or can be obtained via upgrading your mailbox package. It is your responsibility to ensure that your mailbox does not reach its allocated level. We will not be liable for any email lost due to full mailboxes. You can check your mailbox capacity from your Account.
   2. We may occasionally need to change these limits either for operational reasons, or because we reasonably believe you have not been using the services in accordance with our Acceptable Use Policy. If we do so, we will endeavour to give you twenty-one (21) days advance notice of the new limits by email and after that notice expires we may refuse to accept material and/or remove materials which exceed the relevant limits. Your emails will be stored on our clustered mail services until they are removed from our server.
   3. LCN operates a 30 day money back guarantee. Further information regarding this policy can be found here https://www.lcn.com/info/moneyback-guarantee.
   4. In the event that you exceed your quota then we reserve the right, by written notice to request that you upgrade to an Email or Web Hosting product with a high quota or, where the maximum quota allowable has been reached, to delete the content in excess of the quota. You are required to manage and effectively remedy any issues with your email through the Account within seven (7) working days of our written request.
   5. We reserve the right to suspend your services if the request made in Clause 1(d) above is not actioned. We will charge you for un-suspending your services should you go over your mailbox quota.
   6. It is your responsibility to keep your password confidential and to change the password on a regular basis. We will not be liable for any data losses or security issues due to stolen or insecure passwords.
2. Service availability
   1. We monitor the mail platform as a whole but do not monitor individual mailboxes. The server uses SMTP (“Simple Mail Transfer Protocol”), a "store and forward" email protocol, to receive incoming and deliver outbound messages. By default, the mail platform attempts to deliver messages on a regular basis. If delivery is not achieved within twelve (12) hours, a delay notification is emailed to the sender. If delivery is not achieved within four (4) days, the message is returned to the sender.
   2. We may limit or deny access to the services and our Email and Web Hosting systems in the event that, in our sole judgement, such action is required to prevent damage to our or our third party provider’s networks (including but not limited to software and stored date) or to ensure the integrity or security of the network.
3. Storage Capacity
   1. Each account is allotted an aggregated storage capacity initially equal to the total storage capacity of all the mailboxes of that account.
4. Security
   1. We try to ensure mailbox security and integrity of data at all times. However, despite our efforts, problems may occasionally arise. Where a problem does arise with a specific mailbox, it is your responsibility to inform us of this via your Account by contacting our Customer Care team. We will use reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is your responsibility to ensure that you back up your data as necessary for you.
   2. We provide anti-virus and anti-spam services for incoming email. This service can be enabled and configured via the Account. While we do our best to remove all viruses and spam, we cannot guarantee that we will catch them all nor that no virus will reach your computer. We also cannot guarantee that non-spam messages will never be marked as spam.
5. Ownership of data and indemnity
   1. All data created or stored by you within our applications and servers is your property.
   2. We will allow access to such data only by our authorised personnel.
   3. You will indemnify us and keep us indemnified against any claim, loss or damage in respect of any web server content, email content or any other data contained within your server space or within applications on our servers.
6. Use of email account
   1. If we identify a mailbox or Domain Name that is transmitting illegal, offensive, abusive, derogatory, defamatory, obscene or infected content, or for the purposes of sending bulk or unsolicited emails, or being used contrary to our Acceptable Use Policy, or otherwise causing problems, we will either remove the offending mailboxes or change their settings to resolve the issue. In certain cases, we will, at our discretion, disable email or suspend all services to the domain as appropriate.
7. Use of free email accounts offered with the registration package of certain domains
   1. By activating the free email account (LiteMail), if offered, with the domain registration package, you confirm and accept that the contents of the POP3 mailbox provided as part of this free email account shall be your property and at all times your sole responsibility (including, but not limited to, taking appropriate technical and security measures, running virus software and making backups to protect such contents) in accordance with this Schedule.
   2. Following the expiration of, or the transfer away from us, of the domain associated with this free email account (or following the termination of any agreement we have with you in relation to it), we reserve the right to: (i) immediately delete the contents of any mailbox; and (ii) withdraw any additional products, associated with this domain.
8. Termination
   1. On termination for any reason, we will cease providing the services and your mailboxes will be deleted.
   2. If the termination is during the minimum term you will be liable to pay us the charges that would have arisen from the date of termination till the expiry of the minimum term.
9. Remedies and Limitations
   1. Our total liability in relation to the Email and Web Hosting services whether, in respect of any breach of this Schedule, negligence, any act or omission on our part, whether intentional or otherwise, shall be limited to the total fees paid by you to us in the twelve (12) months preceding the event giving rise to liability for the Email and Web Hosting services.
   2. We accept no responsibility for any delay, lack of connection, slow connection, loss of data, loss of usability, or any similar or related issues due to, but not limited to any of the following: (i) the active or passive negligence, of us, you or any third party; (ii) downtime due to scheduled or emergency maintenance; (iii) an upgrade, downgrade or alteration to the services; (iv) any hard failure (including issues caused by other users on the hardware); (v) your systems incompatibility with the services; or (vi) your error.

Schedule C

Terms and Conditions for the provision of Web Hosting services

1. Services
   1. We aim to set up Website Hosting within twenty (20) minutes of receiving your order and will send you an email to advise you of your user name, password and other information to the email address supplied at the time of order.
   2. You acknowledge that unless otherwise agreed in writing with us, any set up time ("delivery date") we give to you is a guideline only and we do not guarantee that it will be met.
   3. LCN operates a 30 day money back guarantee. Further information regarding this policy can be found here https://www.lcn.com/info/moneyback-guarantee.
   4. If you reasonably believe that the service delivered to you on the actual delivery date does not meet the specifications, you must notify us of this within ten (10) working days of the delivery, and we will then use all reasonable endeavours to resolve the issue within ten (10) working days. "Working Day" shall mean a day falling on a Monday to Friday which is not a bank or public holiday.
   5. If you do not notify us of any failure within ten (10) Working Days of delivery or, where we have carried out remedial work pursuant to this Schedule C, within ten (10) Working Days of us completing that remedial work (as notified to you by us), you will be deemed to have accepted the service as delivered.
   6. We reserve the right to amend the service, at any time, provided that this amendment does not materially detrimentally affect the service.
   7. We may occasionally impose limits on your storage space or data activity if we impose any limits, we will give you twenty-four (24) hours advance notice of any limits by email.
   8. You hereby acknowledge that you will never physically access the servers and platforms and you will not be provided with any equipment or device.
   9. Where your Web Hosting service also contains email services, please refer to Schedule B. If there is a conflict between this Schedule C and Schedule B, this Schedule C will apply.
2. Charges
   1. You are responsible for ensuring that your bandwidth does not exceed the allowances set as part of your package/service.
   2. If your bandwidth either exceeds the allowance set as part of your package/service or reaches the point where it has an adverse effect on other customers, we reserve the right to:
      1. Disable your site, without prior notice, until you can reduce your bandwidth usage; or
      2. Charge you for excess bandwidth usage, over and above your package allowance, as published by us from time to time.
3. Storage Capacity
   1. Each package/service is allotted an aggregated storage capacity initially equal to the total storage capacity of all the mailboxes of that account and website files.
   2. You hereby accept that the sole purpose of the Web Hosting service is the hosting of website files on our servers and platforms. You acknowledge that it is strictly forbidden to use the storage capacity allotted for any other purpose, such as, but not limited to, for the storage, backup, or archive of electronic files, documents, log files etc. We reserve the right to suspend the services and/or to cancel the Contract in such case.
   3. Whilst with some Web Hosting services we offer unlimited storage and we do not limit the amount of storage your site can use, this still needs to comply with Acceptable Use Policy. Should your storage usage present a risk to the stability, performance or uplift of our servers or have an adverse effect on other customers we will notify you via email and you may be required to upgrade to a Virtual Private Server or Dedicated Server or we may restrict the resources your website is using.
4. Security
   1. We try to ensure server security and integrity of data at all times. However, despite our efforts, issues may occasionally arise which are beyond our reasonable control. Where an issue does arise with a specific service, we will use all reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is your responsibility to ensure that you back up your data as necessary for you.
   2. We scan all files on upload via FTP. While we do our best to block infected files, we cannot guarantee that we will prevent all infected files from being uploaded. We cannot be held liable for any virus infections caused by visits to your site.
5. Your obligations
   1. You must notify us if you become aware of any unauthorised use of all or any part of the Website Hosting.
   2. You will maintain and keep confidential all user names and passwords and not disclose them to any unauthorised party. If you have any reason to believe that any such confidential information has become known to an unauthorised party, you should inform us immediately by contacting our Customer Care team.
   3. You undertake to allow us access at all reasonable times to perform maintenance or other actions necessary to ensure continued access to the Internet.
   4. You will be liable for all activities or charges and associated costs resulting from use of the service whether or not authorised by you and you acknowledge that we will not be liable for any loss of data or confidential information or other damage arising from such use.
   5. You represent that you have sufficient technical knowledge to enable you to make use of the service. You also represent that you know the nature of shared hosting and notably that the servers and platforms are shared with other customers.
   6. Failure to comply with any of your obligations as set forth herein or any use of the Web Hosting services for illegal purposes or if the use of the services by you or by any party harms or affects the servers, platforms, quality of service or networks of Team Blue Internet Services UK Limited t/a LCN, other customers or third parties, we reserve the right to suspend the services, even without prior notification, and possibly cancel the contract. You remain solely responsible for the suspension and/or the cancellation of the services and for any direct and indirect consequences that may arise. You formally accept that no refund, voucher, or any other type of compensation will be issued in case of suspension and/or cancellation.
6. Liability
   1. You acknowledge that you have sole responsibility and liability for the design and maintenance of the website and for ensuring that it does not infringe the intellectual property or other rights of any third party and is not illegal. You are responsible for securing your website and for making sure your files, scripts and any other elements are up-to-date, safe and secure at all times.
   2. You acknowledge that we have no control over any content placed on your website (either by yourself or by website visitors) and that we do not purport to monitor your website content or software. Without prejudice to our rights of termination in the Terms and Conditions, we retain the right without liability of any kind, but shall not under any circumstances be obliged, to immediately and without prior notice to you, remove content or software from your website, or suspend the service, where we become aware or reasonably suspect that such content or software constitutes illegal (including defamatory) material, infringes the intellectual property, or other rights, of any third party, or is in breach of our Acceptable Use Policy.
   3. We do not guarantee the proper delivery of any email message or other data once it has left the confines of our network, and similarly we do not guarantee that data traffic will be delivered or that its contents will be held secure once it passes out of our control.
   4. Where we supply third party equipment, software or applications, our responsibilities are limited to the level of warranty provided by the third party.

Schedule D

Dedicated, Virtual, IP Transit Servers and Storage Terms and Conditions:

Important, please read - Paying for services means you establish a Contract between us and that you agree to the terms set out below which govern that contract.

1. Definitions
   In this Schedule:
   1. "Agreed Service Level" means the levels of performance and service to be provided by LCN to the customer;
   2. "Equipment" means all customer equipment installed in the Premises;
   3. "Hardware" means the equipment, cabling and systems provided by LCN in connection with the Services;
   4. "Order Confirmation" means the email sent to the customer’s email address provided at the time of taking out the Services and which details the Services the customer has purchased;
   5. "Party/Parties" means LCN and the customer collectively;
   6. "Premises" means our Reading Data Centre;
   7. "Services" means the internet related services which are supplied by LCN on and subject to the Terms in these Conditions;
   8. "Services Disruption" means any disruption in the Services which causes a failure to meet the Service Level Agreement as a result of any failure of the Hardware, Software or LCN personnel who provide the Services and which does not result from any breach by the customer of these Conditions, and or a Force Majeure Event;
   9. "Software" means all the computer software programs provided by LCN in connection with the Services;
   10. "Contract" means a Contract for the provision of the Services made between LCN and the customer;
   11. "Notified Maintenance" means essential maintenance to be carried out by LCN in relation to the Services, Hardware and/or Software, which has been notified to the customer at least three (3) days prior to its commencement;
   12. "IPRs" means any and all intellectual property rights including without limit any and all patents, design rights, database rights, copyright, know-how, moral rights, trade secrets, confidential information, trademarks, service marks, trade names and goodwill;
   13. "User" means any individuals and businesses who access the Internet web site(s) hosted on the Hardware in connection with the Services;
   14. "Working Day" means any day which is not a Saturday, a Sunday or a bank or public holiday in England;
   15. "SLA" means the Service Level Agreement specifying the standard service level that we aim to deliver to you in respect of each Service as specified in our Agreement;
   16. "Servers" means managed and unmanaged Dedicated and Virtual Servers.
2. Provision of information – your obligations
   1. You agree with us to:
      1. provide certain true, current, complete and accurate information about you as required by the application process; and
      2. Maintain and update the information you provide to us from the date you enter into a Contract with us.
   2. We rely on this information to send you important information and notices regarding your account and our Services.
   3. You must ensure that all information submitted is correct as we may not be able to rectify errors.
   4. On an ongoing basis you will maintain accurate contact information in your Account. We shall not accept liability for any loss resulting from inaccurate contact information.
3. The Services
   1. We agree to provide our Services to you, for the exclusive use, excepting maintenance of the hardware, at the price agreed upon in the agreement. You represent and warrant that you have or have access to the knowledge and expertise necessary to configure, maintain, monitor, secure and use the Services.
   2. We may need to change the Services as a result of legislative, regulatory or other changes requiring us to do so. We will endeavour to provide you with not less than twenty-one (21) days’ notice in advance of such alteration taking effect, but shall not guarantee that we will always do so.
   3. We may also need to temporarily suspend the Services without notice in order to repair, maintain, replace or improve the Services or our network, or in an emergency. If we need to do this, we will try to keep you informed and will try to keep interruptions to a minimum, but we cannot always guarantee to do so.
   4. Unless otherwise indicated the Services do not include back up of your data. You are responsible for the back-up of your own files and data, for your own internal network and all equipment that is connected to the Internet. In particular, it is your responsibility to ensure that your firewalls and anti-virus protection are kept up-to-date and are sufficient for your needs.
4. Administrative Access
   1. Administrative access to the Services is limited to you and your authorised agents. As a general rule, we have no access to the contents of your server. Nevertheless, we reserve the right to require, at our discretion, software and/or hardware upgrades for the purposes of maintaining security and stability of the Services provided and may require the installation of such upgrades. Standard fees for such upgrades shall be set by us from time to time.
5. Bandwidth Charges
   1. There shall be no charge for monthly aggregate or daily average network transfer within the allowance of the Services purchased, depending on the terms agreed upon at purchase, as measured during any thirty (30) day period. Monthly aggregate or daily average network traffic in excess of any pre-arranged allowance shall incur an additional fee set at our sole discretion. Payment of this fee will be required in order to maintain service. Network traffic shall be measured by us and may include all forms of traffic to and from the server. All fees shall be set and adjusted by us from time to time and published on our website.
6. Your Obligations
   1. We shall report, if appropriate, misuse or abuse of the Service by you to any regulatory authority or, in the case of criminal matters, the police.
   2. You agree not to use the Services, Hardware and or Software to do any of the following and it is expressly agreed between us and you that if there is any breach of this Clause 6 we may, without further notice to you and without obligation to pay compensation apply service credits or refund any monies, suspend, restrict or terminate your Services if you:
      1. Upload, post or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene (illegal pornography), libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable. Please note that Internet Relay Chat (IRC) services may not be run on our network. Contact us for clarification where needed;
      2. Harm minors in any way;
      3. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
      4. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content or third party content transmitted via the Services;
      5. Upload, post or otherwise transmit any third party content that you do not have a right to transmit under law or under contractual or fiduciary relationships;
      6. Upload, post or otherwise transmit any third party content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
      7. Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas of the Services that are designated for such purpose;
      8. Upload, post or otherwise transmit any third party content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
      9. Use any of our servers or our Service to carry out, or assist in the carrying out of any “Denial of Service” (DoS) or “Distributed Denial of Service” (DDoS) attacks on any other website or internet service.
      10. Promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals; or
      11. Do anything that in the opinion of us is likely to bring the Service into disrepute.
7. Charges and Payment Methods
   1. You shall pay the price for the Services as detailed in the Order Confirmation.
   2. The price covers permitted bandwidth (agreed connection rate) as stated in the Order Confirmation. If you exceed the limits set out in the Order Confirmation, then we reserve the right to make additional charges for all usage above the permitted bandwidth at our then prevailing charge rate as published. We will endeavour to notify you when your bandwidth use exceeds the limits agreed, however it is your responsibility to monitor the bandwidth being used from time to time using the Account.
   3. All prices quoted to you for the provision of Services by us are exclusive of any VAT for which you may be additionally liable at the applicable rate.
   4. Where the Services are purchased with a set-up fee, this fee is payable immediately.
   5. The price and all other amounts due as confirmed on the Order Confirmation shall be paid by you by the due date and in the currency as specified in our proforma invoice. Payment shall be made in full without any abatement, set off or deduction on any grounds.
   6. Payment terms for all invoices and Services must be received by the due date. Payments are made one month in advance for all Services. If you do not make payment on the due date, we will:
      1. be entitled to charge you interest on the amount owing (both before and after judgment) on the amount unpaid at the rate of 4% per annum above the base rate from time to time of Barclays Bank plc, such interest accruing on a daily basis from the date that payment falls due until the date that payment is made in full, and/or
      2. suspend the Service(s) until payment is made in full, and/or
      3. terminate the Contract in whole or in part and cease providing the Service(s).
   7. If you are persistently late in settling your account (defined as being placed on hold more than three (3) times during your Contract with us), we reserve the right in the event of subsequent late payments to put you on hold twenty four (24) hours after the first reminder of your account being overdue is sent.
   8. We do not offer refunds for servers and Services purchased in advance. Please refer to our website for our Refund Policy.
   9. If your server is attacked (DoS) then we reserve the right to remove your server from our network without notice and without obligation to pay compensation, apply service credits or refund any monies in respect of Service downtime.
   10. Where payment is made by credit/debit card initially, you expressly authorise us to charge recurring billing as appropriate, until you give written notice otherwise to us and the credit/debit card company, or the Services are terminated.
8. Termination and Cancellation
   1. If you terminate the Contract during the initial subscription period as specified in the Terms and Conditions applicable to the service, or the acknowledgement of order, as the case may be, we may be entitled to charge you a cancellation fee equivalent to the subscription fee for the initial period, less any sums paid by you for that initial period. Please refer to the Terms and Conditions for more information on this.
   2. We may, at our sole discretion and without prejudice to any rights have to terminate the Contract, suspend the provision of the Service(s) immediately on sending you written notice if we are entitled to terminate the Contract, or we need to comply with an order, instruction or request of government, an emergency services organisation or other competent administrative or regulatory authority which affects our ability to provide the service, or we reasonably believe you will fail to pay any amount due under the Contract.
   3. You must inform the billing department at least ten (10) working days before your billing date if you intend to cancel.
   4. Failure to cancel in accordance with this Clause 8 will result in your account being charged for one extra month.
9. Intellectual Property, Licence and Ownership
   1. All Intellectual Property Rights to the Services, hardware and/or software including without limit any Internet Protocol Addresses (IPAs) assigned to the Client are and shall remain our property. We reserve the right to change the IPAs assigned to the client at any time, however we shall endeavour to give reasonable notice of the change and shall use reasonable endeavours to reduce disruption to the Client resulting from such changes.
   2. Title to the Hardware and Software (both legal and equitable) is and shall at all times remain with us and you shall keep the Software and Hardware free of all charges, liens and encumbrances and protect it from any and all judicial process.
   3. We grant to you a non-exclusive non-transferable licence to use the Software on the Hardware and in conjunction with the Services and except as provided for in these Conditions you are not permitted to sub-licence any rights granted under the Conditions to any third party. You agree that you will not in yourself, or through a third party:
      1. Copy the Software, except as is necessary to install on Hardware and for internal archiving purposes. In the event that you make any copies of the Software, you shall reproduce all proprietary notices on such copies;
      2. Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Software;
      3. Sell, lease, licence or sub-licence the Software or associated documentation; or
      4. Write or develop any derivative or other software programs based, in whole or in part, upon the Software or any confidential information.
10. Limitation of Liability
    1. This Clause 10 sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents, consultants, and subcontractors) to you in respect of:
       1. any breach of the Contract;
       2. any use made by you of the Services, or any part of them;
       3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.
    2. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
    3. Nothing in this Clause 10 limits or excludes our liability:
       1. for death or personal injury resulting from negligence; or
       2. for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.
11. Personal Information
    1. You acknowledge and agree that details of your name, address, telephone and fax numbers together with email address(es) and assigned IP addresses may be released to the RIPE NCC to ensure that both we and you fulfil their obligations under prevailing RIPE policies and that such data may be published in whole or in part in the RIPE WHOIS database.
    2. You are responsible for the security and confidentiality of your username and password.
12. Security
    1. Except with respect to issues concerning the physical security of our data centre facilities, you agree that the security of the server and all Services is solely your responsibility. It is the sole responsibility of you to maintain and update security software on the server. Under no circumstance will we be held liable for security breaches and damage caused by your failure to maintain or update the security software or to maintain adequate security protocols in the administration of the server.
    2. You agree that if the security of your server has been compromised in any way, then you will notify us immediately in writing. You shall be held fully responsible for any misuse or compromise of your server for which we are not properly notified. You agree that if any security contraventions are believed to have occurred in association with your server, we have the right to suspend access to the server pending an investigation and resolution. You also agree that we have the right to cooperate in any government or legal investigation regarding any aspect of our services, including any servers used by you. Any use of our system to engage in software piracy or other contraventions of law will result in service suspension and be immediately reported to the appropriate authorities.
    3. Without special agreement we are not obliged to undertake back-up of data. It is your obligation to back-up any data you wish to retain.

Schedule E

Terms and Conditions for the provision of Microsoft 365 Services.

Microsoft 365 Services are provided by a third party company, Microsoft Corporation. This Schedule is accepted in conjunction with our Terms and Conditions and relates to the sale and provision of Microsoft 365 Services through us. In conjunction with these terms you also agree to the “Online Services Use Rights" meaning the Microsoft use rights for Products which are published at
https://www.microsoft.com/en-gb/servicesagreement and the Microsoft Cloud Agreement (MCA) which is published at
https://download.microsoft.com/download/2/C/8/2C8CAC17-FCE7-4F51-9556-4D77C7022DF5/MCA2017Agr_EMEA_EU-EFTA_ENG_Sep20172_CR.pdf.

1. Definitions
   In this Schedule:
   1. "Microsoft" means the third party company providing the Products and their respective affiliates, subsidiaries and service providers.
   2. "Minimum Term" means the minimum amount of time that you may purchase the Product for after the order has been accepted.
   3. "Online Services Use Rights" means the usage rights set out by Microsoft who provides this service which you must agree to when using the Product.
   4. "Service(s)" means Microsoft 365 Services provided by Microsoft and available for purchase from us as listed at https://www.lcn.com/info/company/price-list.
2. Consequences of termination
   1. On termination for any reason, we will cease providing the Services and they will be deleted.
   2. If the termination is during the Minimum Term you will be liable to pay us the charges that would have arisen from the date of termination until the expiry of the Minimum Term.
   3. If you have a monthly package you are not eligible for a refund.
3. Use of the Services
   1. Your use of the Services is subject to the following Terms and Conditions:
   2. You agree to the “Online Services Use Rights" meaning the Microsoft user rights for Services which are published and include but are not limited to terms governing privacy and the handling of your data.
   3. You represent and warrant that you have the necessary rights to any data, software programs or services that you use in connection with your access or use of the Services and that such activities do not infringe the intellectual property or other proprietary rights of any third party.
   4. You agree to access and use the Services:
      1. without violating the rights of any third party or purporting to subject us or Microsoft to any other obligations to you or any third party, and
      2. solely in a manner that comply with all applicable laws and regulations.
   5. We will provide support to you for use of the Services and you will not receive customer support from Microsoft.
   6. This agreement is for the benefit of Microsoft and Microsoft Affiliates, licensors and suppliers, and each of the foregoing shall be entitled in its own right to require the due performance of this agreement.
   7. Availability of the Service, some of its functionality, and language versions varies by country. You may only use the Service or certain functionality of the Service, as is made available in your primary location. Information on availability is located at https://www.microsoft.com/Licensing/servicecenter/default.aspx at an alternate site Microsoft identifies.
4. Warranties
   1. We warrant that:
      1. Services will perform in accordance with our Terms and Conditions.
   2. The limited warranty for Services is for the duration of your use of the Services.
   3. This limited warranty is subject to the following limitations:
      1. any implied warranties, guarantees or conditions not able to be disclaimed as a matter of law will last one year from the start of the limited warranty;
      2. this limited warranty does not cover problems caused by accident, abuse or use of the Services in a manner inconsistent with this agreement or the Online Services User Rights, or resulting from events beyond our reasonable control;
      3. this limited warranty does not apply to problems caused by the failure to meet minimum system requirements; and
      4. this limited warranty does not apply to free, trial, pre-release or beta Services.
   4. Remedies for breach of limited warranty. If we fail to meet any of the above limited warranties and you notify us within the warranty period that Services do not meet the limited warranty, then we will provide the remedies identified in the Terms and Conditions. These are your only remedies for breach of the limited warranty, unless other remedies are required to be provided under applicable law.
   5. DISCLAIMER OF OTHER WARRANTIES. OTHER THAN THIS LIMITED WARRANTY, WE AND MICROSOFT AND THEIR AFFILIATES AND ALL THIRD PARTY SERVICE PROVIDERS PROVIDE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS, DISCLAIM ANY IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, TITLE OR NON-INFRINGEMENT. THESE DISCLAIMERS WILL APPLY UNLESS APPLICABLE LAW DOES NOT PERMIT THEM.

Schedule F

Web Design Service (before 27th February 2020)

1. All web design packages are subject to 12-month minimum contract.
2. The customer agrees to complete a scope of work document in conjunction with us and acknowledge in writing that this is complete.
3. Upon completion of the scope of work document, or 30 days following purchase (whichever is soonest), the setup fee for the service becomes non-refundable.
4. It is the customer's responsibility to give clear instruction to us and all necessary information on the scope of work document. The customer must ensure that all the information is complete and accurate. This includes all content and information to be included on the website.
5. Work will only commence on the customer's site once all the required content (both text and images) has been received by us.
6. The Customer agrees that they must own any original material provided or have the relevant lawful permissions and/or licensing to use the Material provided including but not limited to intellectual property or other laws.
7. We reserve the right to refuse the use of any material provided by the Customer which is suspected or know to be infringing any intellectual property or other laws.
8. The Customer agrees to fully indemnify us for any and all infringing content or material provided by the Customer.
9. Any modifications required by the customer after the website has been launched must be made in writing for our approval before they will be processed.
10. We shall not be held liable for any incidental or consequential damages which arise from the failure to perform any aspect of the project in a timely or acceptable manner, regardless of whether such failure was caused by intentional or negligent acts or omissions of us or a third party.
11. The customer acknowledges that given the nature of the service, we cannot guarantee uninterrupted or error free Services.
12. The Customer accepts that we will have full control and physical access to the website throughout the lifetime of the service including any renewal Term.
13. We will not accept any liability for any errors, technical errors or work performed by the customer on the site. Should the Customer require any work to correct such errors, these may be subject to a maintenance charge of £50 per hour.
14. The proofreading service is intended to help Customers make small changes to content, re-wording or re-ordering sentences. We are under no obligation to make substantial changes or edits to any content.
15. We are not obliged to consider any changes or updates which may exceed the maintenance time defined as part of the web design package.
16. As part of the package, the Customer is entitled to one free domain name. The domains extensions included in this offer are subject to availability and are at our discretion.
17. All Material used by us is licensed for the purpose of the website only.
18. Free monthly updates are designed to allow customers to make small incremental changes to their websites. Updates are limited to either one hour (Starter) or three hours (Plus) per month. Free update time resets on the 1st of each calendar month and cannot be accrued.

Web Design Service (after 27th February 2020)

Terms and Conditions relating to our Web Design Service (the “Service"). The Service is sold by Team Blue Internet Services UK Limited t/a LCN ("LCN") and supplied by LCN under the "Web Design" product. LCN supplies the product through Duda Inc. (“Website Builder Platform Provider”).

The following Schedule governs our agreement (“Agreement”) to provide the Service to you along with our Terms and Conditions and Acceptable Use Policy relate to the sale and provision of the Service through us. By choosing this Service you agree to be bound by this Schedule along with the Web Design Service Terms and Conditions.

1. Definitions in this Schedule:
   1. "Brief" means a brief from you to us communicating your web page requirements including but not limited to your content direction for copywriters and designers to create the Website.
   2. "Website" means the Website we will create.
   3. "Your Content" relates to the website content provided by you by submitting your Brief.
   4. "Amendments" means a request for small changes to your Service web page, which may include but are not limited to content changes (i.e. logo used, spelling mistakes, changing contact details, form submission location and social link addresses)
   5. "Product" means any item offered for sale through your website.
   6. "Site" means either your World Wide Web Site or one belonging to us.
   7. "Service" means the Web Design service.
   8. “Fee” means the hosting and maintenance fee payable by you to LCN.
2. The Service
   1. A description of the packages and services we offer to create your website can be found on our website https://www.lcn.com/design.
   2. The Service must be used in respect of the original Domain Name the Service was assigned to by you.
   3. First Line Technical Support for the Service is provided by us. Your Fee will include hosting and any amendments to your Website with all packages except Web Design Express which does not include the Fee or Amendments.
   4. The following is included with the Fee for the Web Design Starter, Web Design Plus and Web Design Shop packages only:
      1. One round of amendments each month not exceeding two (2) hours in total. In the event that you require additional website changes in the same month exceeding two (2) hours, you will have the opportunity to request additional hours of work. Additional work will be charged in hourly blocks with the amends requirements agreed before changes are undertaken and additional hours will be charged in advance at the standard quoted hourly rate provided at the time of request + VAT. Amendments include edits, revisions or adding customer supplied written content or imagery to existing pages;
      2. All written content for your amendments is to be supplied by you. Text and image changes will be made to existing pages only.
      3. All amendments are to be submitted within the online amends request form in Your portal. If no amendments are requested using the online amends request form in Your portal, no amendments will be completed;
      4. Reasonable consultation, and guidance on the use of the website;
      5. Upon request through your online portal You are entitled to one (1) new fully designed page each month using the same templated layout as your current website. We will create up to 400 words of content for this page using information requested from you. If no information is provided to write the content for a requested page, the page cannot be built;
      6. Confirmation summary of work completed, sent to you through your online portal.
3. Web Design Express
   1. The Web Design Express service includes the build of a one (1) page website with an estimated turnaround time of three (3) working days once the Brief has been submitted by you.
   2. There is one upfront payment required but no monthly subscription or maintenance fee is chargeable.
   3. After one year, there will be an annual fee to retain your website’s hosting, which is outlined in the FAQs on the Web Design page - https://www.lcn.com/design.
4. What is not included in this Service
   1. You acknowledge that we are not obliged to consider changes on a monthly amendment request which depart from the original template of the Website or which will require a complete page re-build;
   2. Amendments and additional page creation allocation per month do not ‘roll over’ to following months, meaning for the avoidance of doubt that in any given month the Service will only provide two (2) hours of amendments and one (1) new page build subject to clause 2 above.
   3. There are no Amendments included with the Web Design Express Service.
5. Additional Monthly Maintenance Service
   1. With Web Design Starter, Web Design Plus and Web Design Shop, we will provide you with minor updates each month to the Website upon your request.
   2. For the duration of this Agreement, you agree that we will be the sole provider of website maintenance services, and that no other party, including LCN technical support will have rights to change the Website.
   3. The following services will carry an additional fee on top of the fee:
      1. Should you require additional page creation beyond the one (1) allocated page per month, additional pages are charged at the standard quoted hourly rate provided at the time of request +VAT;
      2. Where you want to upgrade Web Design Starter or Plus to include Shop functionality, you acknowledge there will be additional charges incurred for the package upgrade charged at the standard quoted hourly rate provided at the time of request +VAT.
6. Website Creation
   1. We agree to build a Website selected from a template recommended by us in consultation with you, and thereafter provide the website for your approval (features of the Website are limited to the options available in the Service package), within an estimated eight (8) weeks upon processing of the following Products – Web Design Starter, Web Design Plus and Web Design Shop.
   2. For Web Design Express, the processing time is three (3) working days.
   3. Any dates quoted for delivery are approximate only, and the time for delivery is not of the essence. Please note we will only start building your Website once you have provided us with your Brief, and any other materials and information that we request from you in order for us to provide the Services.
   4. We may not be able to fulfil the Services if we become aware or suspect that your Content constitutes illegal (including defamatory) material, infringes the intellectual property, or other rights, of any third party, or is in breach of our Acceptable Use Policy and again in these circumstances no refund will be provided by us.
   5. Once we have published your website, you will not be entitled to a refund under any circumstances.
   6. Email configuration is not included in the Service across any or multiple devices.
7. Deadlines and Deliverables
   1. This clause is applicable to the Web Design Starter, Web Design Plus and Web Design Shop Products only.
   2. We will respond to maintenance amendment requests from you within 48 hours on weekdays, using the amends request form in your online portal. You will receive an estimated completion date for each action item and will be informed, at our discretion if any amendments exceed the included monthly two (2) hours.
   3. Maintenance requests received after 5pm GMT may not be completed until the next business day or the following business day.
   4. We will adhere to all quoted deadlines for the deliverables in the Amends Request Forms where possible. In the event that we have any issues in delivering on a quoted deadline, you will be notified by email or telephone with the reasoning for any change.
8. Activation of Service
   1. In order to activate the Service, you will need to complete the online Brief and send any further content requested by us.
   2. If you do not respond back to the Brief, we will send a reminder email to you one (1) week after the Brief has been sent. We will then send you a temporary suspension email two (2) weeks after the reminder email has been sent. This email states that your Website build is on hold until we receive a formative response from you.
   3. Failure to provide a Brief and enough information to start your Site within thirty (30) days of the date of purchasing the product will result in the Service being terminated without a refund.
9. Charges
   1. We require payment in advance for the Service or any renewal of the Service.
   2. The Fee for Web Design Starter, Web Design Plus and Web Design Shop will be payable on a monthly basis by Direct Debit or as a 12-month charge by a manual payment made by you.
   3. The Fee for Web Design Express will be a one-off payment upfront. The Fee is set out in the FAQs on our Web Design page - https://www.lcn.com/design.
   4. After the initial 12-month period, there will be a small fee due on an annual basis to retain your Website’s hosting.
   5. If you require additional Website features or Products not included in the Web Design package as defined, you may be able to purchase additional services from a representative for an additional agreed fee above the original cost of the Service. This will be added to your order. These may include but will not be limited to, additional copywriting facilities, additional page design, inclusion of photography packages and inclusion of a more than 20 Products.
   6. Any revisions, additions or redesign that you request us to perform that are not specified by you shall be considered "additional" and will require separate agreement and payment. We shall advise you on any requested work that falls within this category.
10. Termination
    1. We shall be entitled to terminate the Service immediately on serving written notice if:
       1. Our third party provider is unable or unwilling to provide the Service or becomes bankrupt or has a receiver or administrator appointed over all or any part of their assets; or
       2. It becomes/we suspect it will become unlawful for us to provide the Service.
    2. Failure to provide a Brief and enough information to start your Website within thirty (30) days of the date of purchasing the product may result in the Service being terminated without a refund, or paused. We may at our sole discretion continue to charge you the Fee until a full Brief is supplied.
11. Cancellation and Amendment
    1. Any systems put in place by us to manage back-ups, provide direct Studio phone/email support or website amendments shall cease immediately at the start of the day after the Agreement is cancelled.
    2. There is no refund offered on the Service for the period provided by us.
    3. At the end of the initial one (1) month term, the Service will remain active and automatically renew on a rolling monthly or annual basis unless you provide at least 30 days’ written notice by email of cancellation. This is applicable to Web Design Starter, Web Design Plus and Web Design Shop only.
    4. If you cancel or stop paying the Fee, your Website will be taken down and eventually be deleted.
12. Refunds
    1. After the initial sales call, there is no refund based on a change of mind or change of functionality that differs from what was agreed during the original Web Design sales call.
    2. No refund is offered past 14 days of purchasing the Service. This also relates to partially completed and non-started Sites where you have delayed the process.
13. Websites created and content submitted
    1. By submitting content to the Service for the creation of a website, you grant us and the Website Builder Platform Provider a world-wide, royalty-free, and non- exclusive license to reproduce, modify, adapt and publish the content.
    2. You acknowledge that LCN and the Website Builder Platform Provider are acting only as a passive conduit for the publishing and/or distribution of such content. LCN and the Website Builder Platform Provider undertakes no responsibility to review a Site, the products or services listed therein or any other content or customer data, including, but not limited to, user-generated content published and/or distributed on the Site to determine whether any such product, service, company content, or customer data may incur liability to third parties.
    3. We make no representations or warranties about any third-party images and or software offered in connection with the Website Builder Service and expressly disclaims any liability or responsibility regarding the same. You acknowledge and agree that you will protect, defend, indemnify and hold harmless LCN and the Website Builder Platform Provider from and against any and all claims imposed upon or incurred by Us directly or indirectly arising from your use or misuse of third- party images and or software.
    4. Violation of our Acceptable Use Policy, may result in temporary suspension or permanent termination of one or more service at our sole discretion. We do not issue service credits for any outages incurred though service disablement resulting from policy violations.

Web Design Service (for services purchased after 18th August 2020)

Terms and Conditions relating to our Web Design Service ("the Service")

The following Schedule governs our agreement to provide the Service to you along with our Terms and Conditions and Acceptable Use Policy relate to the sale and provision of the Service through us. By choosing this Service you agree to be bound by this Schedule along with the Web Design Service Terms and Conditions referenced in the Schedules.

The Service is sold by Team Blue Internet Services UK Limited t/a LCN ("LCN")

1. The Service
   1. A description of the packages and services we offer to create your website can be found on our website https://www.lcn.com/design.
   2. First Line Technical Support for the Service is provided by us for the duration of the website build. Once the Amendments are finished at the Amendments stage, no further content amends will be made and you will be responsible for managing and maintaining your Website by accessing it through your Account. Once your Website is live, First Line Technical Support will be provided by us and You should contact us using the support enquiry link in your Account and or on the telephone numbers provided on our website. First Line Technical Support from LCN is provided at the same level of service offered for Website Builder customers, which does not include website build support.
   3. If you wish to make substantial amends (in addition to those defined) to the content of your Website, you must purchase an additional Web Design Service.
2. Requirements for Service
   1. The Service must be used in respect of the original Domain Name the Service was assigned to by you.
3. Requirements for Service
   1. In order to activate the Service, you will need to complete the online Brief and send any further content requested by Us.
   2. If you do not respond back to the Brief, we will send a reminder email to you one (1) week after the Brief has been sent. We will then send you a temporary suspension email two (2) weeks after the reminder email has been sent. This email states that your Website build is on hold until we receive a formative response from you.
   3. Failure to provide a Brief and enough information to start your Site within thirty (30) days of the date of purchasing the product will result in the Service being terminated without a refund.
4. Web Page Creation
   1. We agree to build a Website selected from a template recommended by us in consultation with you and thereafter provide the website for your approval (features of the Website are limited to the options available in the Service package), within an estimated eight (8) weeks upon processing of the Product. Any dates quoted for delivery are approximate only, and the time for delivery is not of the essence. Please note we will only start building your Website once you have provided us with your Brief, and any other materials and information that we request from you in order for us to provide the Services.
   2. Once your Website is complete you will be notified by email and asked to approve the Website in a sign off email.
   3. We may not be able to fulfil the Services if we become aware or suspect that your Content constitutes illegal (including defamatory) material, infringes the intellectual property, or other rights, of any third party, or is in breach of our Acceptable Use Policy and again in these circumstances no refund will be provided by us.
   4. If you are unhappy with your Website build or wish for amendments to be made, we will consider your request for amendments and if we in our absolute discretion consider that the amendments requested are reasonable, we will undertake one round of amendments to your Website within two (2) weeks from the day of our email notifying you of completion of your Website. If you fail to request amendments within the two (2) week period from the day of the email notifying you of completion, no further amendments will be undertaken and no refunds will be given.
   5. We will notify you when your Website is ready to be published and you will be directed to the publish link located in your Account. You are entirely responsible for publishing your Website and we are not obliged to implement further amendments once the site has been published. Once you have published your website, you will not be entitled to a refund under any circumstances.
   6. Email configuration is not included in the Service across any or multiple devices.
5. Charges
   1. We require payment in advance for the Service or any renewal of the Service.
   2. If you require additional Website features or Products not included in the Web Design Service as defined, you may be able to purchase additional services from a representative for an additional agreed fee above the original cost of the Service. This will be added to your order. These may include but will not be limited to, additional copywriting facilities, additional page design, inclusion of photography packages and inclusion of a more than twenty (20) Products.
6. Duration
   1. Web Design Service is a one off package.
7. Termination
   1. We shall be entitled to terminate the Service immediately on serving written notice if:
      1. Our third party provider is unable or unwilling to provide the Service or becomes bankrupt or has a receiver or administrator appointed over all or any part of their assets; or
      2. It becomes unlawful for us to provide the Service.
8. Refunds
   1. After the initial sales call, there is no refund based on a change of mind or change of functionality that differs from what was agreed during the original Web Design Service sales call.
   2. No refund is offered past 14 days of purchasing the Service. This also relates to partially completed and non-started Sites where you have delayed the process.

Schedule G

Terms and conditions relating to Apache Backups

1. Definitions
   In this Schedule:
   1. "Your Content" relates to the website content provided by You by submitting Your Form.
   2. "Product" means any item offered for sale through our Site.
   3. "Site" means either your World Wide Web Site or one belonging to us.
   4. "Snapshots" means the copy of Your Content stored at specific point in time.
   5. "Databases,” means SQL databases associated to domain hosting on your Apache platform.
2. The Service
   1. The Product works in conjunction with Apache hosting and once purchased will allow you to have access to Your backups of both Databases and Your Content hosted on your website.
   2. The stored backups of Your Content will be held for a maximum period of seven (7) weeks depending on the day of the week the backups were taken.
   3. The Retention Policy of Content backups is as follows:
   4. Seven (7) weekly Snapshots taken every Sunday
   5. Ten (10) daily Snapshots for the last ten days
   6. Up to three (3) Snapshots on the current day
   7. The stored backups of Your Databases will be held for a maximum period of thirty (30) days depending on the time of day the backups were taken.
   8. The Retention Policy for Databases is as follows:
      1. Up to thirty (30) daily Backups for the last thirty (30) days.
      2. Databases will be generated as an SQL dump file.
   9. The Backups are solely for website content and databases using Apache and do not include email content.
   10. The Backups run in conjunction with Apache hosting. If Apache hosting is deleted or suspended the backups will not be retained and cannot be recovered
   11. There will be no retention of older content after the seven (7) week time scale.
   12. You will be subject to a maximum disk space and bandwidth usage according to the plan you have purchased.
   13. We shall use reasonable commercial efforts to provide Apache backups services on a twenty-four (24) hours per day, seven (7) days per week basis throughout the term of this Agreement.
   14. You acknowledge and agree that from time to time the Apache backup services may be inaccessible or inoperable for any reason, including without limitation:
       1. Equipment malfunctions;
       2. Periodic maintenance procedures or repairs that we may undertake from time to time; or
       3. Causes beyond our control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital links, hostile network attacks, network congestion or other failures. Where a problem does arise with the Service, it is your responsibility to inform us of this and we will use all reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is also your responsibility to ensure that you back up your data as necessary for you.
3. Requirements for Service
   1. The Services will only run in conjunction with Apache hosting
4. Activation of Service
   1. Once payment is made for the service the backups will become available through the Apache hosting area.

Schedule H

InstantSite Service (Before 18th August 2020)

1. Schedule H of these Terms and Conditions shall apply to all InstantSite Services.
2. You acknowledge and agree that any stock imagery provided as part of the Service and used in your published web site is only sub-licensed to you whilst the Service is active.
3. We shall not be held liable for any incidental or consequential damages which arise from the online web site editor component of the Service being unavailable, regardless of whether such failure was caused by intentional or negligent acts or omissions of us or a third party.

Terms and Conditions relating to our InstantSite Service ("the Service") (After 18th August 2020)

The Service is provided by a third party company, Duda Inc., and is referred to as the "Website Builder Platform Provider" and branded by LCN as "InstantSite". This Schedule along with our Terms and Conditions and Acceptable Use Policy relate to the sale and provision of the Service through us.

1. Definitions
   In this Schedule:
   1. "Brand Features" means all trademarks, service marks, logos and other distinctive brand features.
   2. "The Trial", "Free Trial", "30 Day FREE Trial" means the free thirty (30) day trial of the Service which may become available from time to time.
   3. "Links" means button pointer graphic text (including our Brand Features) incorporated within your Site, which permit users to navigate directly to our Site.
   4. "Product" means any item offered for sale through our Site.
   5. "Site" means either your World Wide Web Site or one belonging to us.
   6. "User" means a visitor referred to our Site through the Links on your Site.
   7. "InstantSite Free" means a free one (1) page version of our Website Builder Service offered for one (1) year and offered in conjunction with a first time registration of a Domain Name.
   8. "InstantSite Lite" means a one (1) page version of our Website Builder Service offered in conjunction with a Domain Name and charged as per the prices outlined in our price list at https://www.lcn.com/info/company/price-list.
   9. "Website Builder Platform Provider" means the third party agent responsible for delivering the website builder, editor and hosting services.
2. Service
   1. A description of the packages and services we offer can be found on our website.
   2. InstantSite Free is offered as a free one (1) page version of our Website Builder Service for the initial term of one (1) year from the point when the Service was activated. After the initial one (1) year term, InstantSite Free will automatically upgrade to InstantSite Lite, which will then become chargeable as per the prices outlined in our price list at https://www.lcn.com/info/company/price-list. If InstantSite Free is not upgraded to a paid for Website Builder product after the initial term the service will be terminated, and your content will be lost.
   3. First line technical support for the Service is provided by LCN.
   4. The Service is not available to customers with a shared hosting package on their domain.
3. Activation of Service
   1. In order to activate the Service, you need to login to your account with us and follow the instructions supplied under Website Builder.
   2. If a Free Trial is available on the Product, you need to ensure you have provided us with username, password, valid email address and Sub-domain Name.
   3. First line technical support for the Service is provided by LCN.
   4. The Service is not available to customers with a shared hosting package on their domain.
4. Duration
   1. The Contract for the provision of the Free Trial is for 30 days from date of signup and/or order. At end of your free trial, your Website Builder account and its content will be frozen and/or deleted, unless transferred to a registered domain with an associated Website Builder product through us.
   2. If you transfer the Service to an associated Website Builder product through us following expiry of the Free Trial, the Service will continue on an ongoing basis, unless terminated.
5. Requirements for Service
   1. The Services must be used in respect of a registered Domain Name.
6. Activation of Service
   1. In order to activate the Service, you need to log in to your Account and follow the instructions supplied.
7. Websites created and content submitted
   1. By submitting content to the Service for the creation of a website, you grant us and the Website Builder Platform Provider a world-wide, royalty-free, and non- exclusive license to reproduce, modify, adapt and publish the content.
   2. You acknowledge that LCN and the Website Builder Platform Provider are acting only as a passive conduit for the publishing and/or distribution of such content. LCN and the Website Builder Platform Provider undertakes no responsibility to review a Site, the products or services listed therein or any other content or customer data, including, but not limited to, user-generated content published and/or distributed on the Site to determine whether any such product, service, company content, or customer data may incur liability to third parties.
   3. We make no representations or warranties about any third-party images and or software offered in connection with the Website Builder Service and expressly disclaims any liability or responsibility regarding the same. You acknowledge and agree that you will protect, defend, indemnify and hold harmless Team Blue Internet Services UK Limited t/a LCN from and against any and all claims imposed upon or incurred by Us directly or indirectly arising from your use or misuse of third- party images and or software.
   4. Violation of our Acceptable Use Policy, may result in temporary suspension or permanent termination of one or more service at our sole discretion. We do not issue service credits for any outages incurred though service disablement resulting from policy violations.

Schedule I

Terms and Conditions for the provision of SSL Services.

This Schedule is accepted in conjunction with our Terms and Conditions and relates to the sale and provision of SSL Certificates through us.

You acknowledge and accept that for the provision of SSL Certificates we act only as a reseller of External Providers, Symantec, Lets Encrypt and GlobalSign as specified below and you accept the obligations contained in the following external Provider agreements:

Digicert: https://www.digicert.com/legal-repository/

Sectigo: https://sectigo.com/legal

The Service gives you use of an SSL Certificate, which consists of a key pair as well as verified identification information. When a web browser (or customer) points to a secured website, the server shares the public key with you to establish an encryption method and a unique session key. You confirm that you recognise and trust the issuer of the SSL Certificate. This process is known as the "SSL handshake" and it begins a secure session that protects message privacy, message integrity, and server security.

1. Definitions
   In this Schedule:
   1. "Certificate Application" means your application for an SSL certificate which must be accepted by the External Providers, using Our order process.
   2. "External Providers" means the third party providers, Symantec, Lets Encrypt and GlobalSign who provide the SSL service that we resell and with whom you are also contracting by choosing this product.
   3. "Minimum Term" means the minimum amount of time that you may purchase the Product for after the order has been accepted.
   4. "Certificate" means SSL Services provided by External Providers and available for purchase from us as listed at https://www.lcn.com/info/company/price-list.
   5. "Services" means the provision and sale of SSL Certificates and accompanying information.
2. Activation of Service
   1. Your order must be submitted to us using either the online order form or through one of our representatives. The Services must be used in respect of a registered Domain Name.
   2. If we accept your order, the processing of your request will start immediately.
   3. We will perform the authentication procedures for the Certificate that you have requested, upon receipt of the applicable payment, and subsequently process any Certificate Application.
   4. Upon approval of the Certificate Application, prior to the issuance of the Certificate, you must submit a Certificate Signing Request (“CSR”) in a format specified by us. If we do not receive a CSR within twelve (12) months from the day the Certificate Application is approved and a Product is otherwise ready for issuance, the Certificate Application approval will automatically expire.
   5. You must review the information in the Certificate and promptly notify us of any errors. Upon receipt of such notice, we may revoke the Certificate and issue a corrected Certificate.
3. Services and charges
   1. Details of our products, prices and full services can be found on our website at https://www.lcn.com/info/company/price-list.
4. Duration
   1. The Contract for the Certificate will be for a period of time dependant on the Minimum Term chosen, starting at the time the order is accepted. The Minimum Term will expire unless it is renewed for a subsequent period. This is subject to the provisions for early termination set out in the Terms and Conditions.
   2. When You purchase a certificate for 2 years, the SSL will be issued across two separate certificates of 1 year, to comply with browser requirements. After the initial 1 year term has passed, a new Certificate Signing Request (CSR) and a new Domain Certificate Validation (DCV) is required, meaning the certificate will need to be re-issued by Us and re-installed by You. The re-issue/re-install process is free, unless you choose to amend the SSL order. If You do not complete your re-issue/re-install process on time, your existing SSL will no longer be valid. We will notify you prior to the end date of your first 1-year certificate and ask you to re-install the next 1 year SSL certificate.
5. Consequences of termination
   1. On termination for any reason, we will cease to provide the Services and your Certificates will be deleted.
   2. If you terminate the Services during the Minimum Term, you will be liable to pay us the charges that would have arisen from the date of termination until the expiry of the Minimum Term.
6. Ownership of data and indemnity
   1. All data created or stored by you within our applications and servers is your property.
   2. We will allow access to such data only by our authorised personnel.
   3. You will indemnify us and keep us indemnified against any claim, loss or damage in respect of any content, email content or any other data contained within your Products.
7. Use of Certificates
   1. You represent and warrant that you have the necessary rights to any data, software programs or services that you use in connection with your access or use of the Certificates and that such activities do not infringe the intellectual property or other proprietary rights of any third party.
   2. You agree to access and use the Certificates:
      1. Without violating the rights of any third party or purporting to subject us or External Providers to any other obligations to you or any third party, and
      2. Solely in a manner that complies with all applicable laws and regulations.
   3. We will provide support to you for use of the Certificates and you will not receive customer support from External Providers.

Schedule J

Terms and Conditions for Domain Privacy product.

1. If you have purchased Domain Privacy Protector this service will also be subject to the terms set out at: http://www.domainprivacyprotector.com and you have elected to include the following information in the publicly available WHOIS registry:
   1. The registrant and Contacts name(s) shall appear as Domain Privacy Protector Ltd.
   2. The postal address, assigned email address, and telephone number shall appear on behalf of the registrant and the Contact(s) as Domain Privacy Protector Ltd.
   3. The original date of registration and the expiration of each domain name.
2. You agree and understand that the registrant and Contact Information that is provided for the purpose of domain name registration will be kept on file. You further agree and warrant that you will ensure that the Contact Information is true, accurate and up to date.
3. You will retain complete control over the domain name and its registration records and may suspend Domain Privacy Protector at your discretion through your Account.
4. Domain Privacy Protector may be maintained on existing domain name registrations.
5. You agree and understand that the Domain Privacy Protector must be disabled in order to initiate an outbound transfer and that registrant and Contact Information that was masked by Domain Privacy Protector may become publicly accessible via the WHOIS service.
6. Renewal and transfer related messages will be sent to the Contacts as defined in the Contact Information designated by you at the initial order and/or subsequently updated in your Account.
7. Communications received with respect to a particular domain name registration will be handled as follows:
   1. We will forward to you all correspondence received by registered mail or traceable courier. This information may be opened, scanned and emailed to you. Regular postal mail will be discarded or returned to sender at our discretion.
   2. Email correspondence will be forwarded according to the registrant contact specified by you as they appear in our records.
   3. A voice mail message will advise all callers that inbound messages will not be accepted; calls will be directed to the DomainPrivacyProtector.com website where written messages will be forwarded according to your instructions.
   4. We will only be responsible for forwarding communications where Domain Privacy Protector Ltd. details have appeared in the WHOIS and when your WHOIS Information is accurate, complete and up to date.
8. We shall have the right, at our sole discretion and without liability to you or any of your Contacts, to suspend or cancel your domain name and to reveal registrant and Contact Information in the public WHOIS database in certain circumstances, including but not limited to the following:
   1. when required by law;
   2. in the good faith belief that disclosure is necessary to further determination of an alleged breach of a law;
   3. to resolve any and all third party claims including but not limited to ICANN's or a registry's dispute resolution policy;
   4. to avoid financial loss or legal liability;
   5. we believe that you or one of your Contacts is using Domain Privacy Protector to conceal involvement with activities in breach of our AUP;
   6. transmit any material in breach of our AUP or SPAM.
9. You agree and understand that, in the event that we receive a formal complaint, notice of claim or UDRP, that we will have the right to disable Domain Privacy Protector pending final disposition of the matter.
10. You agree that the term of Domain Privacy Protector product will run in conjunction with the term of any pre-existing domain that you wish to renew.

Schedule K

When you register a Domain Name(s), you are contractually required to enter ‘Registrant Details’ including information such as your name, address, email, fax and phone number ("Personal Data").

This Personal Data is then sent to the relevant Registry or Registrar for your Domain Name, in accordance with Registry requirements.

Registrars are also required by the Registrar Accreditation Agreements (Section 3.6 of the 2013 RAA) to escrow certain registration data with an ICANN-approved Registrar Data Escrow Agent ("DEA") pursuant to the Registrar Data Escrow (RDE) program as defined by the RDE Specifications.

If your Domain Name is a .co.uk .uk, .me.uk .org.uk or .net.uk, the relevant Registry is Nominet UK ("Nominet").

If your Domain Name is a .com or .net, the relevant Registrar is Register S.p.A. ("Register.it") the relevant Registry is Verisign, Inc. ("Verisign") and the DEA is Iron Mountain Intellectual Property Management, Inc.

If your Domain Name is a .biz, the relevant Registrar is Register S.p.A. ("Register.it"), the relevant Registry is NeuStar, Inc. ("Neustar") and the DEA is Iron Mountain Intellectual Property Management, Inc.

If your Domain Name is a .info, the relevant Registrar is Register S.p.A. ("Register.it"), the relevant Registry is Afilias Limited. ("Afilias") and the DEA is Iron Mountain Intellectual Property Management, Inc.

If your Domain Name is a .org, the relevant Registrar is Register S.p.A. ("Register.it"), the relevant Registry is Public Interest Registry which uses the infrastructure of Afilias. ("PIR") and the DEA is Iron Mountain Intellectual Property Management, Inc.

LCN’s Domain Proxy Service ("Domain Proxy Service") is offered as an optional service for individual registrations of a Domain Name and is available for a Domain Name extension listed above. As part of the Domain Proxy Service, we will act as your proxy and send our details to the Registry, rather than your Personal Data.

The following Terms and Conditions will apply if you subscribe to the Domain Proxy Service:

1. The Domain Proxy Service
   1. When you subscribe a Domain Name to our Domain Proxy Service you designate that we will thereafter be registered as the holder of the Domain Name at the Registry.
   2. For each new registration of a Domain Name you subscribe to the Domain Proxy Service, we will not send your Personal Data to the Registry. LCN’s details will be sent as a proxy.
   3. If you add the Domain Proxy Service to an existing Domain Name, any Personal Data supplied to LCN before adding the Domain Proxy Service has already been sent to the Registry and cannot be retrieved. After you have subscribed to the Domain Proxy Service, we will no longer send your Personal Data to the Registry. LCN’s details will be sent as a proxy.
   4. You will retain the full benefits of the Domain Name and may cancel the Domain Proxy Service for each Domain Name at any time. If you do cancel the Domain Proxy Service, we will thereafter forward your Personal Data to the Registry.
   5. You shall retain full control and ownership over and remain the legally responsible owner of the Domain Name.
   6. LCN acknowledges that you are the exclusive owner of all rights, title and interest in and to, or authorised licensee of, the Intellectual Property Rights and that we shall acquire no rights whatsoever in or to any of the Intellectual Property Rights.
   7. You will retain full liability for the registration and use of the Domain Name and agree to release, defend, fully indemnify and hold LCN harmless, its parent companies, subsidiaries, affiliates, shareholders, agents, directors, officers and employees from and against any and all claims, demands, liabilities, losses, damages or costs, arising out of or related in any way to LCN and your use of your Domain Name registration.
   8. You agree to continue to be bound by the relevant TLD Registry policies for the Domain Name owned by you.
   9. The Domain Proxy Service is only available when you purchase a Domain Name from LCN.
   10. You agree for .com, .net, .biz, .info and .org we remain contractually bound to escrow your Personal Data as per Section 3.6 of the 2013 ICANN RAA to an ICANN-approved Registrar Data Escrow Agent (“DEA”) pursuant to the Registrar Data Escrow (RDE) program as defined by the RDE Specifications. https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#3.6
2. Nature of the Domain Proxy Service
   1. LCN has no right to assume or to create any obligation or responsibility, express or implied, on your behalf. Nothing stated in this Schedule shall be construed as constituting you and LCN as partners or joint venture parties or as creating a relationship of employer and employee between the parties.
3. Your Obligations
   You agree and acknowledge that in relation to each Domain Name you subscribe to the Domain Proxy Service:
   1. You will provide us with, and update accurate and current contact details at all times. In particular, you will ensure that your email address, postal address, phone and fax number for the Domain Name is accurate. If you are not contactable via the contact information provided or you do not reply to our enquiries as set out in Clause 4(c) below, we reserve the right to take all necessary action, in particular to suspend, delete or release the domain due to actual or alleged violations of the law.
   2. You will inform us immediately in writing by mail, fax or email in the event that your Domain Name is threatened with legal action.
   3. You will:
      1. Respond within three (3) working days to any enquiries made by us to determine the validity of any information provided to us by you. In the event of a legal dispute, we reserve the right to shorten the response time;
      2. Respond promptly within twenty-four (24) hours to correspondence we receive that is either addressed to or involves a Domain Name; and
      3. Respond promptly within twenty-four (24) hours to enquiries we may make involving your Domain Name.
4. Suspension and Termination of Domain Proxy Service
   1. You acknowledge and agree that we have the absolute right, in our sole discretion and without any liability to you whatsoever, to suspend or cancel the Domain Proxy Service for each subscribed Domain Name, with your Personal Data then being sent to the Registry OR reveal your Personal Data, including but not limited to the following:
      1. When required by law, governmental rules or requirements, governmental authorities or a court order;
      2. If you transfer away from LCN;
      3. When we believe in good faith that such action is required by law;
      4. In compliance with a legal process served upon us;
      5. In order to comply with applicable Registry rules, policies or procedures;
      6. To resolve any and all third party claims, whether threatened or made, arising out of your use of a Domain Name;
      7. If we believe that you are using the Domain Proxy Service to conceal involvement in illegal, illicit, morally objectionable or harmful activities;
      8. To protect the integrity and stability of the applicable Domain Name Registry;
      9. To comply with any Dispute Resolution Policy;
      10. To avoid any financial loss or legal liability (civil or criminal) on the part of us, our parent companies, subsidiaries, affiliates, shareholders, agents, officers, directors and employees;
      11. If the Domain Name we register on your behalf violates or infringes a third party’s trademark, trade name or other legal rights; or
      12. You further acknowledge and agree that in the event that we receive a formal complaint, notice of claim in relation to legal proceedings or in relation to a Dispute Resolution Policy, the subject matter of which is a Domain Name or which relates to your use of the services, we have the right to suspend the Domain Proxy Service and your Personal Data will be made available to Nominet.
   2. If at any time you choose to cancel the Domain Proxy Service, you acknowledge that your Personal Data will from that point be sent to the Registry.
5. Refund in Event of Cancellation
   1. We will not provide a refund in the event that we exercise any of our rights set out in Clause 4 above or you elect to cancel our Domain Proxy Service for any reason.
6. Communications forwarding
   You agree and acknowledge that:
   1. We will forward to you communications relevant to any or all of the circumstances set out in Clause 4, referring to your Domain Name that are received by us by email, postal mail or fax.
   2. You agree to waive any and all claims arising from your failure to receive communications directed to your Domain Name but not forwarded to you by us.
   3. We reserve the right to pass on to you the reasonable costs we may incur for administrative tasks outside of the scope of our Domain Proxy Service. Such tasks include, but are not limited to, customer service issues that cannot be handled by email and disputes requiring legal services.

Schedule L

Terms and Conditions relating to our Website Maintenance Service ("the Service")

The Service is provided by Us and is referred to as the "Website Maintenance Service". This Schedule along with our Terms and Conditions and Acceptable Use Policy relate to the sale and provision of the Service through us.

1. Included in this Service
   1. One round of amendments each month not exceeding 2 hours in total. In the event that You require additional website changes in the same month exceeding 2 hours You will have the opportunity to request additional hours of work. Additional work will be charged in hourly blocks with the amends requirements agreed before changes are undertaken and additional hours will be charged in advance at the standard quoted hourly rate provided at the time of request + VAT. Amendments include edits, revisions or adding customer supplied written content or imagery to existing pages;
   2. All written content for your amendments is to be supplied by You. Text and image changes will be made to existing pages only.
   3. All amendments are to be submitted within the online amends request form in Your portal. If no amendments are requested using the online amends request form in Your portal, no amendments will be completed;
   4. Reasonable consultation, and guidance on the use of the website;
   5. Upon request through your online portal You are entitled to 1 new fully designed page each month using the same templated layout as Your current website. We will create up to 400 words of content for this page using information requested from You. If no information is provided to write the content for a requested page, the page cannot be built;
   6. Summary of work completed, sent to you through Your online portal.
2. What is not included in this Service
   1. You acknowledge that We are not obliged to consider changes on a monthly amendment request which depart from the original template of the website or which will require a complete a page re-build;
   2. Amendments and additional page creation allocation month does do not ‘roll over’ to following months, meaning for the avoidance of doubt that in any given month service will only provide 2 hours of amend and 1 new page build subject to 1.a to 1.f above.
3. Additional Monthly Maintenance Service
   The following services will carry an additional fee on top of Your Maintenance Service fee:
   1. Should You require additional page creation beyond the 1 allocated page per month, additional pages are charged at the standard quoted hourly rate provided at the time of request +VAT;
   2. Where You want to upgrade Build Me A Website Starter or Professional to include Shop functionality, You acknowledge there will be additional charges incurred for the package upgrade charged at the standard quoted hourly rate provided at the time of request +VAT.
4. Total Agreement
   1. We will provide You with minor updates each month to the website upon Your request. The fee will be payable on a monthly basis by Direct Debit or as a 12 month charge by a manual payment made by You;
   2. During the duration of this Agreement, You agree that We will be the sole provider of Website Maintenance Services , and that no other party, including LCN technical support will have rights to change the website. If a party other than the LCN Website Maintenance Services team makes changes to the website, including you, that create errors, repairing these errors may incur charges in addition to Your monthly fee. Any addition charges in respect of repairing these errors will be charged in advance at the standard quoted hourly rate provided at the time of request + VAT.
5. Deadlines & Deliverables
   We will respond to maintenance amendment requests from You within 48 hours on weekdays, using the amends request form in your online portal. You will receive an estimated completion date for each action item and will be informed, at our discretion if any amendments exceed the included monthly 2 hours.
   1. Maintenance requests received after 5pm GMT may not be completed until the next business day or the following business day.
   2. We will adhere to all quoted deadlines for the deliverables in the Amends Request Forms where possible. In the event that we have any issues in delivering on a quoted deadline, you will be notified by email or telephone with the reasoning for any change.
6. Additional Services Any revisions, additions or redesign that you request us to perform that are not specified by you shall be considered "additional" and will require separate agreement and payment. We shall advise you on any requested work that falls within this category.
7. Cancellation and Amendment
   1. Any systems put in place by us to manage back-ups, provide direct Studio phone/email support or website amendments shall cease immediately at the start of the day after the Contract is cancelled.
   2. There is no refund offered on the Maintenance Service for the period provided by us.
   3. At the end of the initial one (1) month term, the Services will remain active and automatically renew on a rolling monthly basis unless the client provides at least 30 days written notice by email of cancellation.

Schedule M

Terms and Conditions relating to our Enhanced Domain Management Service (the "Services")

1. Definitions in this Schedule:
   1. Enhanced Domain Management refers to the combined DNS Backup and TTL Customisation Services
   2. Domain Name System ("DNS") Backup takes a snapshot of your old settings every time your DNS is updated
   3. Time To Live ("TTL") is how long your DNS entry is normally cached by 3rd party nameservers before it is asked for again
   4. "Services" means the provision of the DNS Backup and TTL Customisation by LCN
2. Nature of the Services
   1. If you have purchased LCN's Domain Proxy and/or Privacy Service for an eligible Domain Name, there are additional functions in your Account relating to DNS management.
   2. Each time there is a change made to your DNS zone, we will store these changes for a maximum of six (6) months.
   3. You are also able to customise and manage your TTL within the Account. The minimum TTL setting is ten (10) minutes.
   4. LCN has no right to assume or to create any obligation or responsibility, express or implied, on your behalf. Nothing stated in this Schedule shall be construed as constituting you and LCN as partners or joint venture parties or as creating a relationship of employer and employee between the parties.
3. Your Obligations
   You agree and acknowledge that in relation to the Services:
   1. It is your responsibility to operate the Services. LCN will not perform the Services on your behalf.
   2. All changes to your DNS and/or TTL are made at your own risk. It is your responsibility to choose the correct DNS to record and/or restore.
4. Information regarding the Services
   1. The Services are only available where you have purchased the Domain Proxy and/or Privacy Service for an eligible Domain Name from LCN. The Services are not available as a stand-alone product.
   2. Where the Services are not available, LCN may offer a manual restore of your DNS. A one off charge will payable in advance when ordered through our representatives on 0345 363 3637. Please refer to our Price List (https://www.lcn.com/info/company/price-list) for more information.
   3. LCN provides no guarantees or assurances regarding the functionality of the Services. There is no service level guarantee.
   4. LCN has the absolute right to withdraw or alter the Services at any time.
   5. The Services are not provided as a disaster recovery package. LCN strongly advises that you maintain your own records for disaster recovery purposes.
   6. LCN may, at any time, without liability to you, alter the TTL setting to any number it deems appropriate. You will not be notified of any changes.
5. Suspension and Termination of the Services
   1. You acknowledge and agree that we have the absolute right, in our sole discretion and without any liability to you whatsoever, to suspend or cancel the Services at any time and without notice.
   2. If you do not renew your Domain Proxy and/or Privacy Service, you acknowledge that you will lose all access to the Services.
6. Refund in Event of Cancellation
   1. We will not provide a refund in the event that we exercise any of our rights set out in Clause 5 above, as there is no cost to you for the operation of the Services.
7. Communications forwarding
   You agree and acknowledge that:
   1. We will make you aware of any communications relevant to any or all of the Services.
   2. We reserve the right to pass on to you the reasonable costs we may incur for administrative tasks outside of the scope of the Services.

Schedule N

Terms and conditions related to our PureSSD VPS product (the "Service(s)"). This Schedule, together with our Terms and Conditions form our contract with you.

Definitions
This Schedule refers to the the PureSSD VPS Service that LCN provides to you. The Service is provided by a third party company, TransIP B.V, whose address is Vondellaan 47, 2332 AA Leiden, Netherlands and registered under company number 27366574. TransIP B.V is referred to as a "BladeVPS provider", branded as "TransIP". This Schedule along with our Terms and Conditions and Acceptable Use Policy relate to the sale and provision of the Service through us (the "Agreement"). In using the Service, you also agree to the terms and conditions of TransIP.

1. Information you provide to us
   1. You agree with us to:
      1. provide certain true, current, complete and accurate information about you as required by the application process; and
      2. Maintain and update the information you provide to us from the date you enter into a Contract with us.
   2. We rely on this information to send you important information and notices regarding your account and our Services.
   3. You must ensure that all information submitted is correct as we may not be able to rectify errors.
   4. On an ongoing basis you will maintain accurate contact information in your Account. We shall not accept liability for any loss resulting from inaccurate contact information.
   5. LCN has the right to allocate other Hardware to you if this other Hardware reasonably meets the requirements or is better than the requirements that applied to the original Hardware.
2. The Service
   1. We agree to provide our Services to you, for the exclusive use, excepting maintenance of the Hardware, at the price agreed upon in the agreement. You represent and warrant that you have or have access to the knowledge and expertise necessary to configure, maintain, monitor, secure and use the Services.
   2. We may need to change the Services as a result of legislative, regulatory or other changes requiring us to do so. We will endeavour to provide you with not less than twenty-one (21) days' notice in advance of such alteration taking effect, but cannot guarantee that we will always do so.
   3. We may also need to temporarily suspend the Services without notice in order to repair, maintain, replace or improve the Services or our network, or in an emergency. If we need to do this, we will try to keep you informed and will try to keep interruptions to a minimum, but we cannot always guarantee to do so.
   4. Unless otherwise indicated the Services do not include back-ups of your data. You are responsible for the back-up of your own files and data, for your own internal network and all equipment that is connected to the Internet. In particular, it is your responsibility to ensure that your firewalls and anti-virus protection are kept up-to-date and are sufficient for your needs.
   5. There is always a shared infrastructure. You will make sure to prevent unnecessary peak loads of the Services and you will not use the Services in a way that causes nuisance to other LCN customers.
   6. If available, you can upgrade at any time the purchased capacity and storage space for the Services via your Online Control Panel. LCN will endeavour to implement the requested upgrade as quickly as possible. Downgrading the Services during the agreement is not possible. However, it may be possible to cancel the agreement and enter into a new agreement with LCN, in accordance with our Terms and Conditions.
3. Administrative Access
   Administrative access to the Services is limited to you and your authorised agents. As a general rule, we have no access to the contents of your virtual server. Nevertheless, we reserve the right to require, at our discretion, Software and/or hardware upgrades for the purposes of maintaining security and stability of the Services provided and may require the installation of such upgrades. Standard fees for such upgrades shall be set by us, from time to time.
4. Your Obligations
   1. You are responsible for keeping all your data within your account up-to-date. You must notify LCN immediately of any changes in data or circumstances.
   2. If there is (a suspicion of) misuse of login data, you must immediately report this to LCN, so that we can take the appropriate measures.
   3. Every action that takes place through your account is your responsibility and at your risk.
   4. You are fully responsible for all installations and maintenance of applications you use, unless the application is an integral part of the Service.
   5. If you resell the Services you have purchased, you are obliged to declare to the end-user of the Service that these terms and conditions apply to your agreement. We will only support you as our customer and not any end-users which you contract with.
   6. If a third party wishes to gain access to your Services in connection with an audit at LCN to see whether there is Software on your Services subject to a license from this third party, then we will give you notice. You are obliged to cooperate with this third-party's audit. Naturally, we will treat this as confidential as possible.
   7. We shall report, if appropriate, misuse or abuse of the Service by you to any regulatory authority or, in the case of criminal matters, the police.
   8. You agree not to use the Services to do any of the following and it is expressly agreed between us and you that if there is any breach of this Clause 4 we may, without further notice to you, and without obligation to pay compensation, apply service credits or refund any monies, suspend, restrict or terminate your Services if you:
      1. Upload, post or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene (illegal pornography), libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. Please note that Internet Relay Chat (IRC) services may not be run on our network. Contact us for clarification where needed.
      2. Harm minors in any way.
      3. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
      4. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content or third-party content transmitted via the Services.
      5. Upload, post or otherwise transmit any third-party content that you do not have a right to transmit under law or under contractual or fiduciary relationships.
      6. Upload, post or otherwise transmit any third-party content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
      7. Upload, post or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas of the Services that are designated for such purpose.
      8. Upload, post or otherwise transmit any third-party content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
      9. Use any of our servers or our Service to carry out or assist in the carrying out of any "Denial of Service" (DoS) or "Distributed Denial of Service" (DDoS) attacks on any other website or internet service.
      10. Promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals; or
      11. Do anything that in the opinion of us is likely to bring the Service into disrepute.
5. Charges and Payment Methods
   1. You shall pay the price for the Services as detailed on our website.
   2. All prices quoted to you for the provision of Services by us are exclusive of any VAT for which you may be additionally liable at the applicable rate. All prices are subject to (apparent) programming and typing errors.
   3. Where the Services are purchased with a set-up fee, this fee is payable immediately.
   4. The price and all other amounts due as confirmed on the Purchase Confirmation shall be paid by you by the due date and in the currency as specified in our proforma invoice. Payment shall be made in full without any abatement, set off or deduction on any grounds.
   5. Payment terms for all invoices and Services must be received by the due date. If you do not make payment on the due date, we will:
      1. be entitled to charge you interest on the amount owing (both before and after judgment) on the amount unpaid at the rate of 4% per annum above the base rate from time to time of Barclays Bank plc, such interest accruing on a daily basis from the date that payment falls due until the date that payment is made in full, and/or
      2. suspend the Service(s) until payment is made in full, and/or
      3. terminate the Contract in whole or in part and cease providing the Service(s).
   6. If you are persistently late in settling your account (defined as being placed on hold more than three (3) times during your Contract with us), we reserve the right in the event of subsequent late payments to put you on hold twenty-four (24) hours after the first reminder of your account being overdue is sent.
   7. We do not offer refunds for Services purchased in advance unless you are within our cooling off period. Please refer to our website for our Refund Policy and main Terms and Conditions.
   8. If your server is attacked (DoS) then we reserve the right to remove your server from our network without notice and without obligation to pay compensation, apply service credits or refund any monies in respect of Service downtime.
   9. Where payment is made by credit/debit card initially, you expressly authorise us to charge recurring billing as appropriate, until you give written notice otherwise to us and the credit/debit card company, or the Services are terminated.
6. Termination and Cancellation
   1. If you terminate the Contract during the initial subscription period as specified in the Terms and Conditions applicable to the service, or the acknowledgement of order, as the case may be, we may be entitled to charge you a cancellation fee equivalent to the subscription fee for the initial period, less any sums paid by you for that initial period. Please refer to the Terms and Conditions for more information on this.
   2. We may, at our sole discretion and without prejudice to any rights have to terminate the Contract, suspend the provision of the Service(s) immediately on sending you written notice if we are entitled to terminate the Contract, or we need to comply with an order, instruction or request of government, an emergency services organisation or other competent administrative or regulatory authority which affects our ability to provide the service, or we reasonably believe you will fail to pay any amount due under the Contract.
   3. You must inform the billing department at least ten (10) working days before your billing date if you intend to cancel.
   4. Failure to cancel in accordance with this Clause 6 will result in your account being charged for one extra month.
7. Intellectual Property, Licence and Ownership
   1. All Intellectual Property Rights to the Services, Hardware and/or Software including without limit any Internet Protocol Addresses (IPAs) assigned to the Client are and shall remain our property. We reserve the right to change the IPAs assigned to the client at any time, however we shall endeavour to give reasonable notice of the change and shall use reasonable endeavours to reduce disruption to the Client resulting from such changes.
   2. Title to the Hardware and Software (both legal and equitable) is and shall at all times remain with us and you shall keep the Software and Hardware free of all charges, liens and encumbrances and protect it from any and all judicial process.
   3. We grant to you a non-exclusive, non-transferable licence to use the Software on the Hardware and in conjunction with the Services and except as provided for in these Conditions, you are not permitted to sub-licence any rights granted under the Conditions to any third party. You agree that you will not in yourself, or through a third party:
      1. Copy the Software, except as is necessary to install on Hardware and for internal archiving purposes. In the event that you make any copies of the Software, you shall reproduce all proprietary notices on such copies.
      2. Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Software.
      3. Sell, lease, licence or sub-licence the Software or associated documentation; or
      4. Write or develop any derivative or other software programs based, in whole or in part, upon the Software or any confidential information.
8. Limitation of Liability
   1. This Clause 8 sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents, consultants, and subcontractors) to you in respect of:
      1. any breach of the Contract;
      2. any use made by you of the Services, or any part of them;
      3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.
   2. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
   3. Nothing in this Clause 8 limits or excludes our liability:
      1. for death or personal injury resulting from negligence; or
      2. for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.
9. Personal Data
   1. You acknowledge and agree that details of your name, address, telephone and fax numbers together with email address(es) and assigned IP addresses may be released to the RIPE NCC to ensure that both we and you fulfil their obligations under prevailing RIPE policies and that such data may be published in whole or in part in the RIPE WHOIS database.
   2. You are responsible for the security and confidentiality of your username and password.
10. Security
    1. Except with respect to issues concerning the physical security of our data centre facilities, you agree that the security of the server and all Services is solely your responsibility. It is the sole responsibility of you to maintain and update security software on the server. Under no circumstance will we be held liable for security breaches and damage caused by your failure to maintain or update the security software or to maintain adequate security protocols in the administration of the server.
    2. You agree that if the security of your server has been compromised in any way, then you will notify us immediately in writing. You shall be held fully responsible for any misuse or compromise of your server for which we are not properly notified. You agree that if any security contraventions are believed to have occurred in association with your server, we have the right to suspend access to the server pending an investigation and resolution. You also agree that we have the right to cooperate in any government or legal investigation regarding any aspect of our services, including any servers used by you. Any use of our system to engage in software piracy or other contraventions of law will result in service suspension and be immediately reported to the appropriate authorities.
    3. Without special agreement, we are not obliged to undertake back-up of data. It is your obligation to back-up any data you wish to retain.

Schedule O

Terms and conditions relating to cPanel Backups

1. Definitions
   In this Schedule:
   1. "Your Content" relates to the website content provided by you by submitting your form.
   2. "Product" means any item offered for sale through our Site.
   3. "Site" means either your World Wide Web Site or one belonging to us.
   4. "Snapshots" means the copy of Your Content stored at specific point in time.
   5. "Databases,” means SQL databases associated to domain hosting on your cPanel package.
2. The Service
   1. The product works in conjunction with cPanel hosting and once purchased will allow you to have access to your backups of both Databases and your Content hosted on your website.
   2. The stored backups of both Your Content and Databases will be held for a maximum period of three (3) weeks depending on the day of the week the backups were taken.
   3. The retention of the backups are below:
      1. Three (3) weekly Snapshots taken every Monday
      2. Seven (7) daily Snapshots for the last seven (7) days
      3. Multiple Snapshots on the current day
   4. Databases will be generated as an SQL dump file, created at the same time as the website content is backed up.
   5. The Backups are solely for website content and databases using cPanel and do not include email content.
   6. The Backups run in conjunction with cPanel hosting. If cPanel hosting is deleted the backups will not be retained and cannot be recovered.
   7. There will be no retention of older content after the three (3) week time scale.
   8. You will be subject to a maximum disk space and bandwidth usage according to the plan you have purchased.
   9. We shall use reasonable commercial efforts to provide cPanel backups services on a twenty-four (24) hours per day, seven (7) days per week basis throughout the term of this Agreement.
   10. You acknowledge and agree that from time to time the cPanel backup services may be inaccessible or inoperable for any reason, including without limitation:
       1. Equipment malfunctions;
       2. Periodic maintenance procedures or repairs that we may undertake from time to time; or
       3. Causes beyond our control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital links, hostile network attacks, network congestion or other failures. Where a problem does arise with the Service, it is your responsibility to inform us of this and we will use all reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is also your responsibility to ensure that you back up your data as necessary for you.
3. Requirements for Service
   1. The Services will only run in conjunction with cPanel hosting.
4. Activation of Service
   1. Once payment is made for the service the backups will become available through the cPanel hosting area.

Schedule P

Terms and conditions relating to our InstantSite KickStart Service ("the Service")

The Service is provided by us and is referred to as the "InstantSite KickStart Service". This Schedule, along with our Terms and Conditions and Acceptable Use Policy, relates to the sale and provision of the Service through us.

1. Included in the Service:
   1. Up to one (1) hour Microsoft Teams call and screen-share with a member of our studio team (the "Team") for an introduction to Website Builder editor and how it works.
   2. During the call, we will cover:
      1. How to access the Website Builder editor via your Account.
      2. How to choose/reset a template.
      3. How to add a new page to your website.
      4. How the layout of a website is made up.
      5. How to add new content to the page.
      6. How to add new pre-built sections.
      7. Where to find necessary settings, such as Backup and Restore and SEO.
      8. How to preview and publish your website.
      9. Where to find the online support guides.
      10. Answer any other questions you may have about Website Builder or your website in general.
2. What is not included in the Service:
   1. The Team will not make amendments to your website.
   2. The Team will not provide a step-by-step walk-through for you to make changes to your website during the call.
3. Activation of Service
   1. The Service will be activated by our advisors contacting you directly to arrange the screen-share session. If you do not hear from our advisors, please call our Customer Care team and we will arrange the activation call.
4. Charges
   1. We require payment in advance for the Service.
   2. Prices for the Service are outlined in our price list at www.lcn.com/info/company/price-list.
5. Duration
   1. InstantSite KickStart is a one-off package.
6. Termination
   1. We shall be entitled to terminate the Service immediately on serving written notice either by email or via the Account if:
      1. Our third-party provider is unable or unwilling to provide the software which delivers the Service (the "Software") or becomes bankrupt or has a receiver or administrator appointed over all or any part of their assets; or
      2. It becomes unlawful for us/third parties to provide the Service / Software.
7. Refunds
   1. No refund is offered past fourteen (14) days of purchasing the Service or once the Service has been activated.

Schedule Q

Terms and conditions relating to Startup Site ("the Service")

The Service is provided by a third party company, Duda Inc., and is referred to as the "Website Builder Platform Provider" and branded by LCN as "Startup Site". This Schedule along with our Terms and Conditions and Acceptable Use Policy relate to the sale and provision of the Service through us.

1. Definitions In this Schedule:
   1. "Brand Features" means all trademarks, service marks, logos and other distinctive brand features.
   2. "Links" means button pointer graphic text (including our Brand Features) incorporated within your Site, which permit users to navigate directly to our Site.
   3. "Product" means any item offered for sale through our Site.
   4. "Site" means either your World Wide Web Site or one belonging to us.
   5. "User" means a visitor referred to our Site through the Links on your Site.
   6. "InstantSite Startup Site" means an InstantSite Website Builder Startup Site (one (1) page website) which is free for life with websites published on a sub-domain.
   7. "Website Builder Platform Provider" means the third party agent responsible for delivering the website builder, editor and hosting services.
2. Service
   1. A description of the Website Builder packages and services we offer can be found on our website www.lcn.com/instantsite.
   2. InstantSite Startup Site will be free for life with websites published on a sub-domain. The website will be a one (1) page website.
   3. You can upgrade your Startup Site at any time. To upgrade you must purchase a domain from LCN and your website will then be published on the primary domain. Additional pages can then be commissioned through LCN.
   4. First line technical support for the Service is provided by LCN.
3. Activation of the Service
   1. In order to activate the Service, you need to create a new account, by providing a sub-domain, a valid email address and a password. Alternatively, you can login to your account with us and follow the instructions supplied under the InstantSite Startup Site Service.
   2. First line technical support for the Service is provided by LCN.
4. Duration
   1. The Contract for the provision of the Service is ongoing.
5. Requirements for the Service
   1. The Service must be used in respect of an available sub-domain.
6. Websites created and content submitted
   1. By submitting content to the Service for the creation of a website, you grant us and the Website Builder Platform Provider a world-wide, royalty-free, and non- exclusive license to reproduce, modify, adapt and publish the content.
   2. You acknowledge that LCN and the Website Builder Platform Provider are acting only as a passive conduit for the publishing and/or distribution of such content. LCN and the Website Builder Platform Provider undertakes no responsibility to review a Site, the products or services listed therein or any other content or customer data, including, but not limited to, user-generated content published and/or distributed on the Site to determine whether any such product, service, company content, or customer data may incur liability to third parties.
   3. We make no representations or warranties about any third-party images and or software offered in connection with the Website Builder Service and expressly disclaims any liability or responsibility regarding the same. You acknowledge and agree that you will protect, defend, indemnify and hold harmless Team Blue Internet Services UK Limited t/a LCN from and against any and all claims imposed upon or incurred by Us directly or indirectly arising from your use or misuse of third- party images and or software.
   4. Violation of our Acceptable Use Policy, may result in temporary suspension or permanent termination of one or more service at our sole discretion. We do not issue service credits for any outages incurred though service disablement resulting from policy violations.

Schedule R

Terms and Conditions for WordPress Hosting Services (“WP Hosting”).

1. Services
   1. You will access WP Hosting via your Account.
   2. You acknowledge that unless otherwise agreed in writing with us, any set up time ("delivery date") we give to you is a guideline only and we do not guarantee that it will be met.
   3. If you reasonably believe that the service delivered to you on the actual delivery date does not meet the specifications, you must notify us of this within ten (10) working days of the delivery, and we will then use all reasonable endeavours to resolve the issue within ten (10) working days. "Working Day" shall mean a day falling on a Monday to Friday which is not a bank or public holiday.
   4. If you do not notify us of any failure within ten (10) Working Days of delivery or, where we have carried out remedial work pursuant to this Schedule R, within ten (10) Working Days of us completing that remedial work (as notified to you by us), you will be deemed to have accepted the service as delivered.
   5. We reserve the right to amend the service, at any time, provided that this amendment does not materially detrimentally affect the service.
   6. Where your WP Hosting service also contains email services, please refer to Schedule B. If there is a conflict between this Schedule R and Schedule B, this Schedule R will apply.
2. Charges
   1. You are responsible for ensuring that your bandwidth does not exceed the allowances set as part of your package/service.
   2. If your bandwidth either exceeds the allowance set as part of your package/service or reaches the point where it has an adverse effect on other customers, we reserve the right to:
      1. Disable your site, without prior notice, until you can reduce your bandwidth usage; or
      2. Charge you for excess bandwidth usage, over and above your package allowance, as published by us from time to time.
3. Storage Capacity
   1. Each package/service is allotted separate web and email storage.
   2. You hereby accept that the sole purpose of WP Hosting is the hosting of website files on our servers and platforms. You acknowledge that it is strictly forbidden to use the storage capacity allotted for any other purpose, such as, but not limited to, for the storage, backup, or archive of electronic files, documents, log files etc. We reserve the right to suspend the services and/or to cancel the Contract in such case.
   3. Your website must comply with our Acceptable Use Policy. Should your storage usage present a risk to the stability, performance or uplift of our servers or have an adverse effect on other customers we will notify you via email and you may be required to upgrade or we may restrict the resources your website is using.
4. Termination
   1. You acknowledge and agree that upon expiration or termination of your WP Hosting, you must discontinue use of WP Hosting, including pointing the domain name system (“DNS”) for your domain name(s) away from our servers.
   2. Prior to termination of the WP Hosting, you are responsible for moving your website or server content off our servers. We will not transfer or FTP your website or server content to another provider. If you fail to move your website or server content off our servers prior to cancellation, we will delete all such content and we will not be able to provide a copy of such content.
5. Security
   1. You shall be solely responsible for undertaking measures to: (1) prevent any loss or damage to your website or server content; (2) maintain local backup copies of your website or server content; and (3) ensure the security, confidentiality and integrity of all your website or server content transmitted through or stored on our servers.
   2. You shall not use WP Hosting in any way that shall impair the functioning or operation of our services or equipment.
   3. You shall be responsible for providing, updating, uploading and maintaining your website or server and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through your website or server including, but not limited to, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text. You acknowledge and agree that in the course of providing you with technical assistance, it may be necessary for our support staff to modify, alter or remove the content of your hosted product. We accept no liability for any losses flowing from providing such assistance.
   4. If you have managed WP Hosting, we will check if any updates are available for your website on a daily basis, including PHP, WordPress, theme and plugin version. If updates are available, we will test them and install them only if they are compatible with your website. We will endeavour to ensure that the functionality and performance of your website is not impacted. However, this cannot be guaranteed. This function is only available on managed WP Hosting Services.
   5. If access to a third-party hosting website is required in the provision of any Service, you represent and warrant that you are authorised to provide us with access to the third-party hosting account for the purposes of this Contract. You agree that you retain sole contractual and any other legal or fiduciary responsibilities related to your third-party hosting account.
   6. If you request that we install any third party software not provided as part of WP Hosting, or you install any third party software yourself, you represent and warrant that (1) you have the right to use and install the third party software, (2) you have paid the applicable licensing fees for the third party software, and (3) the third party software does not and shall not infringe on the intellectual property rights of any other person or entity.
   7. We try to ensure server security and integrity of data at all times. However, despite our efforts, issues may occasionally arise which are beyond our reasonable control. Where an issue does arise with a specific service, we will use all reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is your responsibility to ensure that you back up your data as necessary for you.
   8. We scan all files on upload via FTP. While we do our best to block infected files, we cannot guarantee that we will prevent all infected files from being uploaded. We cannot be held liable for any virus infections caused by visits to your site.
6. Hosting Migration
   1. If you have your domain name registered with us and the WordPress hosting associated with the domain is provided by a third-party, we may, at your request and in our sole discretion, attempt to assist you to move the web hosting for the domain name to us (“Hosting Migration”). We do not make any guarantee regarding the availability, possibility, or time required to complete a Hosting Migration. Each hosting company is configured differently which may make us unable to assist you in the transfer of data from a third-party host.
   2. You are solely responsible for reviewing the functionality and accuracy of migrated content in its new location following a Hosting Migration. If you are satisfied with the data migration, you will need to update the DNS record for the domain name in order to publish the website in its new location. We will not perform website backups or archives in connection with a Hosting Migration, and we recommend that you back up your third-party hosted website before migration to ensure that no data is lost. You agree not to make any changes or revisions to your website during the migration process.
   3. You agree that we are not liable for any delay in website resolution or loss of data related to your Hosting Migration.
   4. We may install a plugin on your external WordPress site for the purpose of facilitating your WordPress migration into WP Hosting environment.
7. Your obligations
   1. You must notify us if you become aware of any unauthorised use of all or any part of WP Hosting.
   2. You will maintain and keep confidential all user names and passwords and not disclose them to any unauthorised party. If you have any reason to believe that any such confidential information has become known to an unauthorised party, you should inform us immediately by contacting our Customer Care team.
   3. You undertake to allow us access at all reasonable times to perform maintenance or other actions necessary to ensure continued access to the Internet.
   4. You will be liable for all activities or charges and associated costs resulting from use of the service whether or not authorised by you and you acknowledge that we will not be liable for any loss of data or confidential information or other damage arising from such use.
   5. You represent that you have sufficient technical knowledge to enable you to make use of the service. You also represent that you know the nature of shared hosting and notably that the servers and platforms are shared with other customers.
   6. WP Hosting may only be used to host a WordPress website. Only a single WordPress installation is allowed per website. Any WordPress hosting account found to be hosting a non-WordPress website may be issued a warning and will be required to remove the non-WordPress website, or may be temporarily or permanently suspended, in our sole discretion. Additionally, you may be required to purchase an appropriate hosting plan in order to host the non-WordPress site should you wish to continue hosting the non-WordPress site on our network.
   7. Failure to comply with any of your obligations as set forth herein or any use of WP Hosting for illegal purposes or if the use of the services by you or by any party harms or affects the servers, platforms, quality of service or networks of Team Blue Internet Services UK Limited t/a LCN, other customers or third parties, we reserve the right to suspend the services, even without prior notification, and possibly cancel the Contract. You remain solely responsible for the suspension and/or the cancellation of the services and for any direct and indirect consequences that may arise. You formally accept that no refund, voucher, or any other type of compensation will be issued in case of suspension and/or cancellation.
8. Liability
   1. You acknowledge that you have sole responsibility and liability for the design and maintenance of the website and for ensuring that it does not infringe the intellectual property or other rights of any third party and is not illegal. You are responsible for securing your website and for making sure your files, scripts and any other elements are up-to-date, safe and secure at all times.
   2. You acknowledge that we have no control over any content placed on your website (either by yourself or by website visitors) and that we do not purport to monitor your website content or software. Without prejudice to our rights of termination in the Terms and Conditions, we retain the right without liability of any kind, but shall not under any circumstances be obliged, to immediately and without prior notice to you, remove content or software from your website, or suspend the service, where we become aware or reasonably suspect that such content or software constitutes illegal (including defamatory) material, infringes the intellectual property, or other rights, of any third party, or is in breach of our Acceptable Use Policy.
   3. We do not guarantee the proper delivery of any email message or other data once it has left the confines of our network, and similarly we do not guarantee that data traffic will be delivered or that its contents will be held secure once it passes out of our control.
   4. Where we supply third party equipment, software or applications, our responsibilities are limited to the level of warranty provided by the third party.
9. Migration of Servers
   1. You acknowledge and agree that as a normal course of business, it may be necessary for us to migrate our servers. As a result, even if you have a dedicated IP, you may be assigned a different IP number. We do not warrant that you will be able to consistently maintain your given IP numbers.
   2. You agree that we are not liable for any delay in website resolution or loss of data related to your Hosting Migration.

Schedule S

Terms and conditions relating to our Customer Success Service (the "Service"). The Service is a tailored package whereby Team Blue Internet Services UK Limited t/a LCN will provide enhanced website assistance to customers for an hourly bespoke fee.

This Schedule along with our Terms and Conditions and Acceptable Use Policy relate to the sale and provision of the Service through us (the “Agreement”). The Service we will offer is as follows:

1. Activation of the Service
   1. In order to activate the Service, you can call our sales team on 0345 363 3637.
   2. Once the scope of the Service has been agreed with you, you will receive an email from the Customer Success Team ("CST") setting out next steps and a Service Term Sheet (“STS”) providing relevant instructions regarding the specific Service you have requested.
   3. It is assumed the STS is accepted if no objection is raised by you within 24 hours of it being sent.
2. Service Options
   1. Work included within the Service includes (but is not limited to):
      1. Email Migration;
      2. Website Migration;
      3. PHP, Theme and Plugins updates for Wordpress;
      4. SSL Certificates ;
      5. Captcha technologies; and
      6. Compliance Services; and
      7. Site Lock Set-ups.
3. Information Regarding the Service
   1. The Service must be used in respect of a registered domain name.
   2. LCN provides no service level guarantee. You acknowledge that you have sole responsibility and liability for the design and maintenance of your website and/or email mailbox, and for ensuring that it does not infringe the intellectual property or other rights of any third party and is not illegal.
   3. You are responsible for securing your website and for making sure your files, scripts and any other elements are up-to-date, safe, and secure at all times.
   4. In no event shall we accept liability for any claim, damages or other liability arising from, out of or in connection with the use of the Service.
   5. The CST commit to carry out reasonable tasks to deliver the Service. However, LCN cannot be held liable in any way towards you or others for loss of profit, lost earnings, or any other form of loss of anticipated profits or indirect and consequential damage connected with the performance of the Service or as a result of your instructions in connection with the Service.We reserve the right to pass on to you the reasonable costs we may incur for administrative tasks outside of the scope of the agreed Service.
4. Suspension and Termination of the Service
   1. You acknowledge and agree that we have the absolute right, in our sole discretion and without any liability to you whatsoever, to suspend or cancel the Service at any time and without notice.

Schedule T

Terms and Conditions relating to our KickStart Service. ("the Service")

The KickStart Service is provided by Team Blue Internet Services UK Limited t/a LCN. The Schedule below relates to the sale and provision of the KickStart Service and in conjunction with these terms.

This Schedule along with our Terms and Conditions and Acceptable Use Policy relate to the sale and provision of the Service through us.

1. Definitions
   In this Schedule:
   1. "Email Account" is the email account that will be activated and setup support provided for relating to your Services package and the domain associated with it.
   2. "Email Activation" is the process of supporting you to activate one mailbox where telephone support is no longer than one hour, inclusive of Email Assistance.
   3. "Email Assistance" relates to process of up to one (1) hour of telephone support configuring one authenticated SMTP (where Authenticated SMTP is provisioned through us), one email client, one device and accessing LCN Webmail. An additional device can be added for an additional charge.
2. The Service
   
   1. First Line Technical Support for the Service is provided by LCN.
3. Requirements for Service
   
   1. The Services must be used in respect of a registered Domain Name.
4. Activation of Service
   
   1. In order to activate the Service you need to call our Customer Care team.
5. Email Activation
   1. We will begin your email activation process for one mailbox once you have provided us with the information that we request from you in order for us to provide the Services. Activating your email includes creating a mailbox and an email address with a username of your choice.
   2. You will be required to create a password for the email user account in your Account to guarantee that your password remains safe. We will contact you once the email has been created and provide step by step support to help you create your email user and activate the following features:
      1. Mailbox creation and username login settings (including username, full name, password and email settings)
      2. Email forwarding
      3. Creating email rules. Email rules are used to specify where the email sent to any email address, for your Domain Name is delivered. The destination can be the mailbox of a user for this domain (or any other hosted domain on your account), and/or an external email address. Alternatively, you can specify the destination to be a 'blackhole'. This is an address that accepts email, but immediately deletes it.
   3. Additional mailbox activations: All Domain Names come with an email package included and this KickStart package will activate one mailbox associated to that Domain Name. Additional KickStart email activations are subject to additional KickStart Services charges.
6. Email Assistance
   1. We will begin your email activation process for one (1) mailbox once you have provided us with any information that we request from you in order for us to provide the Services.
   2. We will contact you to complete the email activation process and once your email has been activated we will provide up to one (1) hour of telephone based support to assist with setup of the following:
      1. Activation of Authenticated SMTP on your email
      2. One email client configuration that will enable you to send and receive emails from your chosen email client
      3. One device configuration that will enable you to send and receive emails from your chosen device
      4. Assistance to access LCN WebMail
   3. The Services include up to one (1) hour of telephone based support inclusive of both email Activation and Email Assistance. If after one (1) hour of telephone support you are not happy that your email has been activated and configured correctly, we will assess whether reasonable and fair guidance has been given to complete the activation process.
   4. Entirely at our discretion we reserve the right to offer additional support time to assist with activating the Services or we may choose to end the Services after one hour of telephone support. You will be responsible to pay fifty (50) percent of the charges paid for the Service for the costs associated with the one (1) hour of telephone support offered. A partial refund of 50 percent of the value paid for the Services will be refunded to you.
   5. We will charge you £4.99 (ex VAT) for each additional device attached to your account.
   6. Should you choose to use third-party Authenticated SMTP settings, we cannot assist with the setup of your outgoing email service and you will be referred to your SMTP provider. Where the setup cannot be completed with the use of a third-party Authenticated SMTP service, no refund will be provided by us.
7. Duration
   1. KickStart is a one-off package.
   2. Please refer to our Refund Policy.

Schedule U

Terms and Conditions for the provision of iubenda Services.

Online Compliance Services are provided by our group company, iubenda s.r.l. This Schedule is accepted in conjunction with our Terms and Conditions and relates to the sale and provision of iubenda Services through us. In conjunction with these terms, you also agree to iubenda’s Terms and Conditions ("iubenda Terms") which are available at https://www.iubenda.com/en/user/tos/legal.

1. Definitions
   In this Schedule:
   1. "Minimum Term" means the minimum amount of time that you may purchase the Product for after the order has been accepted.
   2. "Service(s)" means online compliance services provided by iubenda and available for purchase from us as listed at https://www.lcn.com/info/company/price-list.
2. Purchasing the Service
   1. In order to purchase the Service, you can order from our website, log into your Online Control Panel or by contacting our sales team on 0345 363 3632. We require payment in advance for the Service or any renewal of the Service.
   2. Initial Service support will be provided by us. You can request support through your Online Control Panel or by calling us on the number above. You can also request support from iubenda directly once you have purchased the Service.
   3. If you require additional support regarding the set-up of the Service, you may be referred to our Customer Success Team ("CST"). Once the scope of the Service has been agreed with you, you will receive an email from the Customer Success Team setting out next steps and a Service Term Sheet ("STS") providing relevant instructions regarding the specific Service you have requested.
   4. Utilising the CST may result in additional charges payable by you.
3. Consequences of termination
   1. On termination for any reason, we will cease providing the Services and delete all relevant data from your account. For the avoidance of doubt, this deletion will include (but is not limited to) all logs, documentation, files and data, if any, associated with the Service.
   2. Should the termination occur during the Minimum Term, you will be liable to pay us the charges that would have arisen from the date of termination until the expiry of the Minimum Term.
   3. If you have a monthly package, you are not eligible for a refund.
4. Use of the Services
   1. By using the Services, you agree to the iubenda Terms which include, but are not limited to, the terms governing your privacy and the processing of your data.
   2. If there is any conflict between the iubenda Terms and this Schedule, the Schedule will take precedence.
   3. You represent and warrant that you have the necessary rights to any data, software programs or services that you use in connection with your access or use of the Services and that such activities do not infringe the intellectual property or other proprietary rights of any third party.
5. Agreement
   1. You acknowledge and accept that the Service and generated documents are intended to support users in complying with legal requirements, without, however, replacing professional legal advice in the drafting of a privacy policy, cookie policy or of any other legal document or compliance procedure. In some cases, depending on the applicable legislation, further actions may be required to make your activity/website compliant with the law.
   2. Nothing in these terms shall be interpreted as to establish an employment, agency or association relationship between you and us.
   3. We shall not in any case be responsible for, without limitation, any claim, liability, damage, recourse, cost, fee, penalty or issue which should arise as a result of you purchasing or implementing the Services on your website(s).
   4. It is your sole responsibility to ensure that the use of the Service does not violate any laws, regulations or the rights of third parties.