How to manage spam mail

With LCN you will be provided free spam protection and control as part of all LCN emails. This will allow you to manage spam mail you may receive.

The filter will analyse the traits of emails as they come into our system and will be handled accordingly to your settings. 

This guide will show LCN Web hosting, Email hosting, WordPress hosting customers and LiteMail users how to manage your spam protection. 

Let’s get started… 

Changing your spam filter settings 

By default, all mailboxes will have their spam filtering enabled and set to the recommended sensitivity and should be able to manage spam mail as needed, however, you may want to change this setting. 

To check and change the default filter settings you will need to… 

1. Log in to your LCN account and head to your Control Panel. 

2. Click on the domain you wish to check and update your settings for. 

3. Next click on Email Settings followed by Spam Filtering and you can now see your spam filtering settings. 

4. Now you can see the settings you will want to start by choosing your Spam destination. This will decide how emails considered as spam will be handled. 

• No Spam Protection – With this option all emails whether they are suspected as spam or not will be delivered as normal. 
• Reject all suspected spam – With this option all emails suspected as spam will be disregarded. 
• Webmail/IMAP Junk E-mail folder – Any emails considered as spam will be moved to the standard junk folder. 
• Send to user – This will direct emails considered as spam to a specific user. 
• Send to NEW user – This option will create a new user which you can then use specifically for spam and/or viruses which will then appear in your mailbox list.  

5. Now you know where you would like your spam to go you can adjust the Protection threshold. This will be the score an email has to reach for the filter to then consider the email as suspected spam.  

6. Next you can choose for the filter to add a Subject prefix, this will add to the subject line of suspected spam emails so you can easily identify it. This helps if you choose to have these emails received to your inbox. 

7. Now that you have set you filter settings you can choose if you would like to Allow users to override? 

8. Lastly, you will choose if you want these settings to Replace existing user settings? This will apply the settings you have changed to all current users. 

9. Click Save. 

That’s it! You have now adjusted your default spam filter settings. 

Changing your virus protection settings 

In addition to spam filtering, all LCN mailboxes will benefit from Virus Protection to help you further manage spam mail.  

To check and change your default virus protection settings you will need to… 

1. Log in to your LCN account and head to your Control Panel. 

2. Click on the domain you wish to check and update your settings for. 

3. Next click on Email Settings followed by Virus Protection and you can now see your virus protection settings. 

4. Now you can see the settings you will want to first choose your Virus destination. 

• No virus Protection – With this option, all emails whether they are suspected to have a virus or not will be delivered as normal. 
  Reject all suspected viruses – With this option, all emails suspected to have a virus will be disregarded.
  Webmail/IMAP Junk E-mail folder – Any emails suspected to have a virus will be moved to the standard junk folder. 
  Send to user – This will direct emails believed to have a virus to a specific user. 
  Send to NEW user – This option will create a new user which you can then use specifically for spam and/or viruses which will then appear in your mailbox list.  

5. Next you can choose for the filter to add a Subject prefix, this will add to the subject line of suspected virus emails so you can easily identify it. This helps if you choose to have these emails received to your inbox. 

6. Now that you have set you filter settings you can choose if you would like to Allow users to override? 

7. And finally, you will choose if you want these settings to Replace existing user settings? This will apply the settings you have changed to all current users. 

8. Click Save.

That’s it! You have now updated your virus protection settings. 

Whitelisting and blacklisting senders 

The final part to manage spam mail is blacklisting and whitelisting emails and domains. 

A blacklisted email or domain will mean that all emails from that domain or address is marked as spam. Whitelisting a sender or domain will mean that no matter the emails spam score emails from that domain or address is accepted. 

To add or remove a domain or email to your whitelist or blacklist you will need to… 

1. Log in to your LCN account and head to your Control Panel. 

2. Click on the domain you wish to check and update your settings for. 

3. Next click on Email Settings followed by Address Filters. 

4. In the first box, you can add or remove emails or domains you would like to be on your Global blacklist. When adding to your list use a new line for each domain or email you add. 

5. Scrolling down the page you will be able to also add or remove emails and domains to your Global whitelist. When adding to your list use a new line for each domain or email you add. 

6. Once you are happy with your list click Save. 

That’s it! You have now updated our whitelist and blacklist.